A telecaller connects with prospective and current clients over the phone to promote products, generate sales leads, or answer support queries. They are the direct voice of a company, responsible for turning interest into action while keeping clear logs of every conversation.
Key Responsibilities:
- Make outbound calls to potential clients using provided scripts.
- Handle inbound customer queries and complaints.
- Explain product features, perks, and pricing.
- Follow up on warm or cold leads to build a sales pipeline.
- Update customer details and call outcomes in the company CRM.
- Meet daily, weekly, or monthly call and conversion targets.