As Customer Service Representative, GCC (Captive Unit) you will be a “Hawk Eye” for our customer’s properties and will provide the CX support from our Global Capability Center in Kolkata. This role would require agility with a quick decision making ability to be the part of our 24/7 AI driven remote guarding team. As representative of our service, individuals are expected to be great team players and swift learners.

Key Responsibilities

- Continuously monitor live camera feeds and alarm systems.
- Detect, track, and investigate suspicious behaviors or intrusions.
- Escalate incidents using voice-down protocols and by alerting relevant contacts or emergency services.
- Maintain detailed logs and reports for every incident.
- Conduct regular checks of surveillance and digital equipment; report malfunctions promptly.
- Collaborate with peers, on-site security, and external authorities as needed.
- Stay alert during long shifts, maintaining vigilance and situational awareness.




- Adhere to data privacy regulations and company SOPs.

Ideal Candidate Profile

- Bachelor’s degree in any discipline.
- Excellent communication—Versant level 5 preferred.
- Strong analytical skills with attention to detail.
- Basic computer literacy (Google Workspace, web-based platforms).
- Ability to stay focused during long shifts.
- Professional demeanor, high integrity, and solid soft skills—verbal clarity, empathy, composure.
- Willingness to work in rotational shifts, including nights and weekends.

Job Type: Full-time

Pay: From ₹25,000.00 per month

Benefits:

- Health insurance
- Paid sick time
- Paid time off
- Provident Fund

Education:

- Bachelor's (Preferred)

Language:

- English (Required)

Shift availability:

- Day Shift (Preferred)
- Night Shift (Preferred)
- Overnight Shift (Preferred)

Work Location: In person

📌 Customer Service Representative, GCC (Global Capability Center) (Bidhannagar)
🏢 Cloudastructure India(Subsidiary of Cloudastructure Inc USA
📍 Bidhannagar