We are seeking a versatile and detail-oriented Office Accounts & Support Executive to join our growing team. This hybrid role combines essential back-office accounting tasks with front-line customer and technical support, ensuring smooth day-to-day operations and high levels of client satisfaction.
Key Responsibilities:
Office Accounts:
Maintain financial records, invoices, and purchase orders.
Assist with billing, account reconciliation, and basic bookkeeping.
Support finance team in preparing reports and audits.
Call Handling & Customer Support:
Answer inbound customer calls and emails in a professional manner.
Resolve client queries, escalate issues when necessary, and follow up to ensure resolution.
Maintain detailed records of customer interactions in the CRM system.
Technical Support (Level 1):
Provide basic troubleshooting support for products or services.
Guide customers through standard technical solutions.
Escalate complex technical issues to higher-level support or IT team.
Requirements:
Proficiency in MS Office (especially Excel), accounting software (Tally, QuickBooks, or similar), and CRM tools.
Strong communication and problem-solving skills.
Ability to multitask and handle pressure in a fast-paced environment.
What We Offer:
Competitive salary and benefits.
Opportunity for cross-functional learning and growth.