JLL supports the Whole You, personally and professionally.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.

Front Office ExecutivePosition OverviewThe Front Office Executive serves as the first point of contact for visitors, clients, and employees, providing professional reception and administrative support services. This role is responsible for creating a positive first impression, managing front desk operations, and ensuring smooth communication and coordination across the facility to deliver exceptional customer service.
Key ResponsibilitiesReception & Visitor Management Greet and welcome all visitors, clients, and guests in a professional and courteous manner. Manage visitor registration process including identity verification, badge issuance, and maintaining visitor logs. Coordinate with relevant departments to notify employees of visitor arrivals. Escort visitors to meeting rooms or designated areas as required. Ensure reception area maintains a clean, organized, and professional appearance at all times. Monitor visitor access and ensure compliance with building security protocols.
Communication & Coordination Answer and direct incoming phone calls to appropriate departments or personnel promptly and professionally. Screen calls, take accurate messages, and ensure timely follow-up. Handle email inquiries and route correspondence to relevant departments. Coordinate with facility management, security, housekeeping, and technical teams for operational requirements. Communicate building announcements, emergency notifications, and important updates to occupants. Serve as liaison between tenants, management, and service providers.
Administrative Support Manage incoming and outgoing mail, courier services, and package deliveries. Maintain and update contact directories, distribution lists, and facility information databases. Schedule and coordinate meeting room bookings, ensuring setup requirements are communicated. Prepare and distribute access cards, parking passes, and facility credentials. Maintain office supplies inventory for reception area and coordinate replenishment. Manage document filing, photocopying, scanning, and other administrative tasks as needed.
Facility Coordination Coordinate with housekeeping staff to ensure common areas are maintained to required standards. Report maintenance issues, technical faults, or facility concerns to appropriate departments. Monitor conference room availability and coordinate setup requirements including AV equipment and refreshments. Assist with coordinating building access for contractors, vendors, and service providers. Support facility events, tenant activities, and special programs as required.
Records & Documentation Maintain accurate daily logs including visitor registers, courier records, and incident reports. Prepare daily, weekly,



and monthly reports on front desk activities and visitor statistics. Update and maintain standard operating procedures for front office operations. Ensure all documentation complies with data privacy and confidentiality requirements. Archive records systematically for easy retrieval and audit purposes.
Customer Service Excellence Respond to inquiries and requests from building occupants professionally and efficiently. Handle complaints and concerns tactfully, escalating to appropriate personnel when necessary. Provide information about building facilities, services, amenities, and local area. Anticipate needs of clients and visitors to enhance their experience. Maintain positive relationships with regular visitors, tenants, and stakeholders.
Emergency Response Support Follow emergency procedures and protocols during building evacuations or security incidents. Assist emergency responders by providing building information and access as needed. Maintain emergency contact lists and ensure information is current and accessible. Report security concerns, suspicious activities, or safety hazards immediately to security personnel. Support business continuity plans and backup reception coverage arrangements.
Technology & Systems Management Operate reception management software, visitor management systems, and building access control systems. Use multi-line telephone systems effectively to manage high call volumes. Utilize Microsoft Office applications for correspondence, reports, and presentations. Troubleshoot basic technical issues with reception equipment including printers, scanners, and computers. Maintain digital records and databases with accuracy and confidentiality.
Qualifications & RequirementsEducation Bachelor's degree or Diploma in Business Administration, Hospitality Management, Communications, or related field. Additional certifications in customer service, office management, or hospitality are advantageous.
Experience Minimum 2-4 years of experience in front office, reception, or customer service roles. Experience in corporate offices, commercial buildings, hotels, or property management preferred. Background in facility management or commercial real estate environment is beneficial. Demonstrated experience in handling diverse stakeholders and high-traffic reception environments.
Technical Skills Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook). Experience with visitor management systems, access control software, or reception management platforms. Competency in operating multi-line phone systems and office equipment. Typing speed of minimum 40 words per minute with accuracy. Basic knowledge of database management and record-keeping systems.
Core Competencies Excellent verbal and written communication skills in English; additional language proficiency is a plus. Professional appearance and demeanor with strong interpersonal skills. Outstanding customer service orientation with problem-solving abilities.



Strong organizational skills with attention to detail and accuracy. Ability to multitask effectively in a fast-paced environment. Discretion and confidentiality in handling sensitive information. Punctuality and reliability with flexible approach to work schedules. Proactive attitude with ability to work independently and collaboratively. Calm and composed under pressure with conflict resolution skills. Cultural sensitivity and ability to interact with diverse populations.
Personal Attributes Pleasant and approachable personality with positive attitude. Patient and helpful disposition when addressing inquiries and concerns. Professional etiquette and business communication standards. Resourcefulness in finding solutions to unexpected situations. Adaptability to changing priorities and operational requirements.
Working ConditionsThis position requires presence at the reception desk during operational hours, typically following standard business hours but may include extended hours based on facility requirements. The role involves sitting for extended periods while maintaining alertness and professional presentation. Occasional standing and light physical activity for escorting visitors or coordinating facility activities. May require flexibility for shift coverage during colleague absences or special events.
Key Performance IndicatorsVisitor satisfaction scores and feedback ratings. Response time to phone calls, inquiries, and service requests. Accuracy of visitor logs, records, and administrative documentation. Compliance with security protocols and visitor management procedures. Professional appearance and maintenance of reception area standards.

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.

About JLL –

We’re JLL—a leading skilled services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.

Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.

Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.

📌 Front Office Executive (India)
🏢 JLL
📍 India