JOB DESCRIPTION – CUSTOMER SALES & SUPPORT (ORDER MANAGEMENT)
Client: Genpact
Payroll: Quess Corp
Role: Customer Sales & Support – Order Management
Location: Uppal, Hyderabad
Work Mode: Work from Office (WFO)
Employment Type: Contract
Contract Duration: 6 Months
No. of Openings: 35
Joining: Immediate Joiners Only
Experience & Salary
- 5A: 2 years of experience – ₹25,000–₹28,000 CTC per month (maximum).
- 5B: 3–4 years of experience – ₹40,000–₹45,000 CTC per month (maximum).
Mandatory Requirements
- Graduation in any discipline.
- 2 years of experience for category 5A or 3–4 years for category 5B.
- Voice process experience.
- Strong English communication skills.
- Ability to support customers through Voice, Chat, and Email.
- Immediate joiners only.
- Must be available for interviews daily between 7:00 PM and 8:00 PM.
- Comfortable working from the office in Uppal, Hyderabad.
- Comfortable working night shifts starting at either 7:30 PM or 8:30 PM.
Roles & Responsibilities
- Handle customer sales and support activities related to order management.
- Assist customers through voice, chat, and email support channels.
- Address customer queries and order-related concerns professionally.
- Maintain clear and effective customer communication.
Interview Details
- Interview Timings: Daily between 7:00 PM and 8:00 PM.
- Candidates must be available during the specified interview window.
Key Screening Instructions
Please share only relevant profiles that meet the experience, communication, immediate-joining, and interview-availability requirements.
Submission Deadline: Share the first set of profiles by 5:00 PM on 27 October 2026.