Restaurant Captain cum Barista

Department: Food & Beverage (F&B;)
Designation: Restaurant Captain cum Barista
Reports To: Restaurant Manager / Assistant Restaurant Manager
Industry: Premium Café / Restaurant
Employment Type: Full-Time
Location: As per company requirements

1. Job Purpose

To deliver exceptional guest service by managing the assigned restaurant section while preparing and serving high-quality coffee and other beverages. The role requires robust floor supervision, barista skills, menu knowledge, suggestive selling, and adherence to premium hospitality standards.

2. Key Responsibilities

A. Restaurant Operations & Guest Service

- Supervise the assigned section and ensure smooth day-to-day restaurant operations.
- Welcome guests warmly, manage seating, present menus, and explain menu items.
- Take accurate food and beverage orders and ensure timely service.
- Maintain the sequence of service and uphold premium dining etiquette.
- Coordinate with the kitchen, bar, and service team to ensure timely order delivery.
- Handle guest queries, feedback, and complaints professionally.
- Ensure tables are properly set, cleared, cleaned, and reset according to SOPs.
- Conduct pre-shift briefings and communicate menu updates, promotions, and operational instructions.
- Maintain proper billing procedures and coordinate accurate bill settlement.

B. Barista Operations

- Prepare and serve espresso-based beverages, including espresso, cappuccino, latte, americano, flat white, and other coffee specialties.
- Operate espresso machines, coffee grinders, and other beverage equipment correctly.
- Follow standard beverage recipes, portion controls, presentation standards, and serving temperatures.
- Demonstrate knowledge of coffee beans, grind settings, extraction, milk texturing, and latte art.
- Prepare non-coffee beverages, iced drinks, and other café beverages as per the menu.




- Calibrate grinders and monitor espresso extraction and beverage consistency.
- Maintain cleanliness and hygiene of the coffee station and beverage equipment.
- Perform opening and closing procedures, including machine cleaning, backflushing, stock checks, and equipment shutdown.
- Monitor beverage inventory and report shortages, wastage, and equipment malfunctions.

C. Sales & Suggestive Selling

- Recommend food and beverage pairings based on guest preferences.
- Promote signature coffees, beverages, desserts, and retail products.
- Achieve individual and outlet sales targets as assigned by management.
- Apply suggestive selling and upselling techniques without compromising the guest experience.
- Maintain awareness of promotions, recent launches, and high-priority menu items.

D. Team Coordination & Supervision

- Guide and support service associates within the assigned section.
- Ensure team members follow grooming, attendance, service, and hygiene standards.
- Monitor order accuracy, table maintenance, and service turnaround time.
- Assist in training new team members on service SOPs, menu knowledge, and beverage standards.
- Report operational issues and guest feedback to the Restaurant Manager.

E. Hygiene, Safety & Compliance

- Follow applicable FSSAI food safety and hygiene requirements.
- Maintain personal hygiene, proper grooming, and a clean uniform.
- Ensure safe handling, storage, and preparation of food and beverages.
- Maintain cleanliness of service stations, coffee equipment, utensils, and guest areas.




- Follow company SOPs, cash-handling procedures, and wastage-control policies.

3. Qualifications & Experience

- Minimum 12th pass; a hospitality qualification or relevant certification is preferred.
- 2–4 years of experience in a premium café, restaurant, or hotel.
- Previous experience as a Restaurant Captain and hands-on Barista is preferred.
- Practical knowledge of espresso preparation, milk steaming, coffee recipes, and beverage presentation.
- Good understanding of restaurant service standards and guest handling.
- Experience with POS systems, order management, and billing procedures.

4. Required Skills & Competencies

- Excellent communication and guest interaction skills.
- Strong coffee preparation and beverage presentation skills.
- Leadership, team coordination, and problem-solving abilities.
- Good menu knowledge and suggestive-selling techniques.
- Attention to detail and commitment to service quality.
- Ability to multitask in a fast-paced environment.
- Professional grooming, punctuality, and a positive attitude.

5. Key Performance Indicators (KPIs)

- Guest satisfaction and feedback scores.
- Accuracy of food and beverage orders.
- Coffee quality, recipe adherence, and beverage consistency.
- Individual sales, upselling, and retail sales performance.
- Compliance with service, grooming, and hygiene audits.
- Beverage wastage and stock-control performance.
- Table turnaround time and service efficiency.
- Team coordination and adherence to company SOPs.

6. Working Conditions

- Rotational shifts, including weekends and public holidays, as per operational requirements.
- Ability to stand and work for extended periods.
- Willingness to support both restaurant floor operations and the beverage station as required.

Pay: ₹27,000.00 per month

Benefits:

- Food provided

Work Location: In person

📌 Barista cum captain (Ballard Estate)
🏢 EARTH CAFE
📍 Ballard Estate