About Namhya Foods:

Namhya Foods is an Ayurveda-led wellness brand known for its healing teas backed by 80+ years of Ayurvedic formulation. Featured on Shark Tank India Season 1 and backed by Aman Gupta (boAt). The company was founded by Ridhima Arora in 2019.

About the Role

Namhya Foods is looking for a agile and experienced Senior Operations Manager - D2C (E-Commerce manager) to lead and streamline end-to-end D2C operations. The ideal candidate should have hands-on experience in managing e-commerce operations, warehouse processes, order fulfillment, and cost optimization while taking complete ownership of operational performance. Warehouse operation are not welcome at all.

Key Responsibilities

- Manage end-to-end D2C operations across multiple sales channels.
- Oversee order processing, inventory management, warehousing, and logistics.
- Work extensively on platforms like EasyCom and UniCommerce.
- Take complete ownership of operational cost centres and drive cost optimization.
- Coordinate with warehouse, customer support, procurement, finance, and marketplace teams.
- Monitor inventory accuracy and ensure timely replenishment.
- Ensure timely dispatch of orders while maintaining high service levels.




- Analyze operational data and prepare MIS reports for management.
- Improve operational processes to enhance efficiency and reduce costs.
- Manage third-party logistics (3PL) partners and ensure SLA compliance.
- Handle escalations related to operations and ensure quick resolution.
- PO & Vendor updates
- Reconciliation

Required Skills & Experience

- 8–14 years of experience in D2C/E-commerce Operations.
- Hands-on experience with EasyCom, UniCommerce, or similar OMS/WMS software.
- Strong understanding of inventory management, warehouse operations, and order fulfillment.
- Experience in handling operational budgets and cost centres.
- Excellent analytical, leadership, and problem-solving skills.
- Strong communication and stakeholder management abilities.
- Proficiency in MS Excel and reporting tools.Preferred Qualifications
- Experience in FMCG, Food, Consumer Goods, or D2C brands.
- Familiarity with marketplace portal such as Shopify, Amazon, Flipkart, Blinkit, Zepto.
- Ability to work in a fast-paced, high-growth startup setting.
- Please warehouse operations one don't apply for this role.

Pay: ₹60,000.00 - ₹80,000.00 per month

Work Location: In person

📌 Senior Operation ManagerC (Gurugram)
🏢 Namhya foods
📍 Gurugram