Role description

Job Title: Specialist - Package Implementation

Location: Navi Mumbai

Experience: 5-8 years

About the Role: LTM is seeking a Specialist - Package Implementation to architect and scale advanced ServiceNow solutions. This role drives digital transformation by optimizing enterprise service workflows and operational intelligence for global clients.

Role and Responsibilities (What You'll Do):

- Architect, design, and deploy scalable ServiceNow platform solutions that align with enterprise operational objectives.
- Drive end-to-end implementation lifecycles across core modules including ITSM, ITOM, CMDB, Asset, and Event Management.
- Configure and optimize Discovery and Service Mapping workflows to ensure accurate infrastructure visibility and dependency mapping.
- Author robust custom scripts and integrations using Integration Hub to streamline cross-platform data exchange.
- Collaborate with cross-functional business stakeholders to translate technical requirements into high-performance system architectures.

Qualifications (What You'll Bring):

Must-Have:

- Demonstrated expertise in designing and deploying end-to-end ITSM, ITOM, CMDB, Asset, and Event Management solutions on the ServiceNow platform.
- Proven proficiency in utilizing ServiceNow scripting frameworks and Integration Hub to build custom workflows and system integrations.
- Hands-on operational experience with Discovery, Service Mapping, ITAM-HAM, and ITAM-SAM modules for comprehensive asset tracking.
- Advanced competency across specialized ServiceNow domains including ConnectedOps, CSM, DevOps, FSM, FSO, HRSD, ITOM-Cloud Insights, ITOM-Governance, SecOps, Cloud Observability, CustomApp Development, GRC/IRM, Healthcare & LS, Legal, Public Sector, RPA, SPM, TSM, and Workplace.

Preferred:

- Bachelor’s degree in Computer Science, Information Technology, or a related technical discipline.
- Strong domain expertise in enterprise service management and IT operations,



coupled with exceptional verbal and written communication skills for effective stakeholder engagement.

Skills

Mandatory Skills : ServiceNow CMDB, ServiceNow ConnectedOps, ServiceNow CSM, ServiceNow DevOps, ServiceNow FSM, ServiceNow FSO, ServiceNow HRSD, ServiceNow Integration Hub, ServiceNow ITAM-HAM, ServiceNow ITAM-SAM, ServiceNow ITOM-Cloud Insights, ServiceNow ITOM-Discovery, ServiceNow ITOM-Governance, ServiceNow ITOM-ServiceMapping, ServiceNow ITSM, ServiceNow SecOps, ServiceNow-Cloud Observability, ServiceNow-CustomApp Development, ServiceNow-Event Management, ServiceNow-GRC/IRM, ServiceNow-Healthcare & LS, ServiceNow-Legal, ServiceNow-Public Sector, ServiceNow-RPA, ServiceNow-SPM, ServiceNow-TSM, ServiceNow-Workplace

About LTM
LTM is an AI-centric global technology services company and the Business Creativity partner to the world’s largest and most disruptive enterprises. We bring human insights and intelligent systems together to help clients create greater value at the intersection of technology and domain expertise. Our capabilities span integrated operations, transformation, and business AI — enabling new ways of working, recent productivity paradigms, and new roads to value. Together with over 87,000 employees across 40 countries and our global network of partners, LTM — a Larsen & Toubro company — owns business outcomes for our clients, helping them not just outperform the market, but to Outcreate it. Please also note that neither LTM nor any of its authorized recruitment agencies/partners charge any candidate registration fee or any other fees from talent (candidates) towards appearing for an interview or securing employment/internship. Candidates shall be solely responsible for verifying the credentials of any agency/consultant that claims to be working with LTM for recruitment. Please note that anyone who relies on the representations made by fraudulent employment agencies does so at their own risk, and LTM disclaims any liability in case of loss or damage suffered as a consequence of the same. Recruitment Fraud Alert - https://www.ltm.com/careers/recruitment-fraud-alert

📌 Specialist - Package Implementation (Navi Mumbai)
🏢 LTM
📍 Navi Mumbai