Are you a good communicator with strong problem-solving skills? Join our team as a Customer Support Executive – Chat Process and help us deliver an excellent customer experience!
Job Title: Customer Support Executive – Chat Process
Department: Customer Support
Employment Type: Full-Time
Work Mode: Onsite
Shift Timings: 24×7 Rotational Shifts (Morning, Evening & Night)
Working Days: As per roster, with rotational weekly offs
Experience
- Freshers can apply!
- 6 months of experience in customer support, chat support, or BPO is preferred.
Key Responsibilities
- Handle customer queries and complaints through live chat.
- Provide accurate information and resolve customer concerns efficiently.
- Manage multiple chat conversations while maintaining service quality.
- Document customer interactions in CRM or ticketing systems.
- Escalate complex issues to the relevant departments.
- Meet performance targets related to response time, resolution, and customer satisfaction.
- Follow company policies, SOPs, and data privacy guidelines.
Requirements
- Graduate in any discipline, as per company requirements.
- Strong written English communication skills.
- Valuable typing speed (ideally 30 WPM) with accuracy.
- Basic computer knowledge and familiarity with email and web-based applications.
- Excellent problem-solving, multitasking, and customer-handling skills.
- Willingness to work in rotational shifts, including nights, weekends, and public holidays as per roster.
Pay: ₹15,000.00 - ₹18,000.00 per month
Work Location: In person
📌 Customer Support Executive (Jaipur)
🏢 Zucol Services
📍 Jaipur
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