A. Patient Registration & Admission

- Handle patient registration, OPD/IPD admissions, and discharge-related formalities.
- Verify patient identity, referral letters, authorization documents, and eligibility under applicable schemes.
- Guide patients and attendants regarding admission procedures, required documents, and hospital policies.
- Coordinate with doctors, nursing staff, billing, and other departments for timely admissions.
- Maintain accurate patient records and update hospital software/MIS.

B. Government Health Schemes & TPA Coordination

- Handle admission documentation and formalities for:
- ECHS (Ex-Servicemen Contributory Health Scheme)
- CGHS (Central Government Health Scheme)
- ESI/ESIC (Employees’ State Insurance)
- PayM/J (as applicable to the hospital’s empanelment)
- TPA and other cashless insurance patients
- Verify scheme cards, referral slips, authorization letters, insurance policies, and other required documents.
- Coordinate with the respective scheme offices, insurance companies, and TPAs for pre-authorization and approval.
- Follow up on pending approvals, queries, extensions, and treatment authorizations.
- Ensure compliance with the applicable scheme guidelines, package rates, and hospital empanelment requirements.
- Maintain records of approvals, claim-related documents, and patient eligibility.

C. Billing & Documentation

- Coordinate with the billing and insurance departments for package-based and cashless admissions.
- Ensure correct documentation for admission, treatment, and discharge.
- Verify that required forms, signatures, referrals, and approvals are complete.
- Assist in preparing and forwarding claim documents to the concerned department.
- Identify missing or incomplete documents and arrange timely corrections.
- Support the resolution of billing queries and claim documentation discrepancies.

D. Patient Service & Front Desk Operations

- Welcome patients and attendants professionally and provide accurate information.
- Handle telephone calls, patient enquiries, and admission-related queries.




- Maintain confidentiality of patient information and medical records.
- Manage patient complaints politely and escalate unresolved issues to the reporting manager.
- Ensure smooth coordination between patients, doctors, billing, insurance, and admission teams.

E. Records & Reporting

- Maintain admission registers, scheme-wise patient records, and approval tracking sheets.
- Prepare daily admission reports and pending approval reports.
- Maintain proper filing and secure storage of patient documents.
- Ensure data accuracy in hospital information systems and admission registers.

3. Educational Qualifications

- Graduate in any discipline; preference for Hospital Administration, Healthcare Management, or a related field.
- Diploma or certification in Hospital Administration, Medical Records, or Medical Billing will be an advantage.

4. Experience

- 1–3 years of experience in hospital front office, patient admissions, insurance, or TPA coordination preferred.
- Experience handling ECHS, CGHS, ESI/ESIC, and other government scheme admissions will be an added advantage.
- Freshers with solid communication and computer skills may be considered for trainee positions.

5. Required Skills

- Knowledge of hospital admission and discharge procedures.
- Familiarity with government health schemes and cashless insurance processes.
- Good communication and interpersonal skills.
- Basic computer knowledge, MS Office, and hospital management software.
- Strong documentation, coordination, and follow-up skills.
- Ability to work under pressure and handle multiple patient enquiries.
- Professional behaviour, attention to detail, and a patient-friendly approach.

6. Key Performance Indicators (KPIs)

- Accuracy and completeness of admission documentation.
- Timely processing and follow-up of pre-authorizations.
- Reduction in admission delays caused by incomplete documentation.
- Timely submission of required documents to billing and insurance teams.
- Patient satisfaction and quality of front desk service.
- Accuracy of scheme-wise records and daily reports.

Pay: ₹20,000.00 - ₹35,000.00 per month

Work Location: In person

📌 Front Desk Executive (Chandigarh)
🏢 Mukat Hospital
📍 Chandigarh