Job Title: Customer Support Executive – Online Doctor Consultation

Location: Bengaluru, Karnataka – 2 Openings; Tiruppur, Tamil Nadu – 2 Openings

Experience Level: Fresher & 3+ Years

Employment Type: Full-time

Language Requirements:

- Bengaluru: Kannada, Hindi and English.
- Tiruppur: Tamil and English.

Company Overview

FirstCareNow is a healthcare technology platform focused on improving access to

healthcare services through digital solutions, including online doctor consultations.

Role Overview

We are looking for customer-focused professionals to support users accessing

FirstCareNow's online doctor consultation services. The candidates will assist customers

with enquiries, consultation bookings, service-related concerns and coordination with

internal teams to ensure a smooth customer experience.

Key Responsibilities

- Handle customer enquiries through phone calls, chat, WhatsApp or other approved support channels.
- Guide customers through the online doctor consultation and appointment booking process.
- Assist customers with booking confirmations, consultation status and general service-related queries.
- Coordinate with doctors and internal teams to resolve customer concerns.
- Handle complaints professionally and escalate unresolved issues to the appropriate team.
- Maintain accurate customer interaction records and follow-up details.
- Ensure customers receive timely and accurate information.
- Follow company procedures for customer confidentiality and data protection.




- Collect customer feedback and highlight recurring service issues to the relevant team.

Experience & Education

- Minimum 3+ years of experience in customer support, customer service or contact centre operations.
- A bachelor's degree or relevant customer service qualification is preferred.
- Bengaluru candidates must be proficient in Kannada, Hindi and English.
- Tiruppur candidates must be proficient in Tamil and English.
- Experience in healthcare, hospitals, pharmacies, telemedicine or appointment booking services is preferred.
- Basic computer knowledge and familiarity with CRM or customer support tools are required.

Preferred Skills & Competencies

- Excellent verbal communication and listening skills.
- Customer handling, problem-solving and complaint resolution.
- Patience, empathy and a customer-focused approach.
- Ability to manage multiple enquiries and follow-ups.
- Familiarity with online consultation and healthcare service workflows.
- Ability to maintain accurate records and coordinate with multiple teams.

What We Offer

- Opportunity to work in the digital healthcare sector.
- Exposure to online consultation and customer service operations.
- Professional learning and development opportunities.
- Supportive and collaborative work setting.

Pay: ₹20,000.00 - ₹30,000.00 per month

Benefits:

- Cell phone reimbursement
- Paid sick time
- Provident Fund

Work Location: In person

📌 Customer Support Executive – Online Doctor Consultation (Bengaluru)
🏢 FirstCareNow
📍 Bengaluru