Department: Front Office
Reports To: Operations Manager
Key Responsibilities
- Greet and welcome visitors, clients, and guests professionally.
- Answer, screen, and direct incoming phone calls.
- Respond to emails and general inquiries promptly.
- Manage appointments, meeting schedules, and visitor records.
- Maintain the reception area in a clean and organized manner.
- Receive, sort, and distribute mail, parcels, and deliveries.
- Maintain records, files, and office documentation.
- Assist with data entry, photocopying, scanning, and other administrative duties.
- Coordinate with different departments to address visitor and customer needs.
- Handle confidential information with discretion.
- Perform other duties as assigned by management.
Required Skills and Qualifications
- High school diploma or equivalent; a graduate degree may be preferred.
- Valuable verbal and written communication skills.
- Pleasant personality and professional appearance.
- Basic computer knowledge, including MS Word, Excel, and email.
- Strong organizational and multitasking abilities.
- Good telephone etiquette and customer service skills.
- Ability to handle visitors and inquiries politely.
- Punctuality, attention to detail, and a positive attitude.