1. Job Summary

We are looking for a target-oriented and experienced Telecalling Manager to lead the telecalling team and drive student engagement, lead conversion, and sales for the company's EdTech products and educational services. The candidate will be responsible for managing daily calling activities, following up with prospective students and customers, promoting educational products, and achieving enrollment and sales targets. The ideal candidate should have strong communication, team management, customer relationship, and sales skills.

2. Key Responsibilities

- Manage and supervise the telecalling team to achieve daily, weekly, and monthly calling and sales targets.
- Develop and implement telecalling strategies to promote the company's EdTech products, digital learning solutions, and educational services.
- Contact prospective students, parents, job seekers, and TNPSC aspirants to explain product features, benefits, pricing, and enrollment procedures.
- Generate leads through calling campaigns, follow-ups, referrals, and assigned databases.
- Monitor daily call volumes, follow-up activities, lead conversion rates, and team performance.
- Train and guide telecallers on communication skills, product knowledge, objection handling, and sales techniques.
- Ensure timely follow-up with interested prospects and convert qualified leads into paid enrollments or customers.
- Handle escalated customer queries, complaints, and complex sales discussions professionally.
- Prepare calling scripts, follow-up schedules, and standard communication guidelines for the team.
- Coordinate with the marketing and business development teams to follow up on leads generated through campaigns, college visits, and other promotional activities.
- Maintain accurate customer information, call records, lead status, and follow-up details in the CRM or designated tracking system.




- Prepare daily, weekly, and monthly performance reports and submit them to management.
- Identify performance gaps and implement corrective measures to improve calling quality and conversion rates.
- Ensure skilled communication with prospects and maintain a positive customer experience.
- Monitor team attendance, productivity, discipline, and adherence to company procedures.
- Share customer feedback and market insights with management to improve product promotion and sales strategies.

3. Required Skills

- Excellent verbal communication and interpersonal skills.
- Strong leadership and team management abilities.
- Experience in telecalling, telesales, customer relationship management, or lead conversion.
- Ability to handle customer objections and close sales effectively.
- Strong follow-up, persuasion, and negotiation skills.
- Good knowledge of CRM systems, MS Excel, and call tracking tools.
- Ability to analyze team performance and prepare reports.
- Strong planning, problem-solving, and decision-making skills.
- Fluency in Tamil and working proficiency in English; additional languages are an advantage.
- Knowledge of EdTech products, student enrollment processes, or competitive examination preparation services is preferred.

Role Expectations

The selected candidate is expected to lead the telecalling team, improve lead conversion, maintain high standards of customer communication, and drive student enrollment and sales for the company's EdTech products. The candidate should be comfortable working in a target-driven environment and providing regular performance updates to management.

Pay: ₹10,000.00 - ₹29,000.00 per month

Benefits:

- Cell phone reimbursement
- Commuter assistance
- Flexible schedule
- Health insurance
- Internet reimbursement
- Leave encashment
- Life insurance
- Paid sick time
- Provident Fund

Work Location: In person

📌 Tele calling manager (Edu Tech) (Madurai)
🏢 NB Media Tech Private
📍 Madurai