CRM Specialist – Lead Management & Operations

Responsibilities

- Manage and monitor leads generated through digital campaigns, telecalling activities, and other admission channels.
- Assign leads to telecallers and admission counsellors based on lead source, region, program, and workload.
- Track lead status, follow-ups, lead quality, and conversion progress through the CRM system.
- Prepare daily, weekly, and monthly reports on lead allocation, telecaller performance, follow-ups, and conversions.
- Coordinate with telecalling, admissions, and digital marketing teams to ensure timely lead handling.
- Monitor uncontacted, pending, and duplicate leads to maintain accurate CRM records.
- Analyse lead performance and identify opportunities to improve follow-up efficiency and conversion rates.
- Maintain CRM dashboards, reports, and lead management processes.
- Ensure data accuracy, timely reporting, and adherence to lead management procedures.





Preferred Skills

- 1 year of experience in CRM operations, lead management, sales coordination, or admissions operations.
- Hands-on experience with CRM platforms
- Solid knowledge of lead allocation, follow-up tracking, and performance reporting.
- Proficiency in MS Excel or Google Sheets, including Pivot Tables.
- Experience in telecalling operations, lead qualification, and admission conversion tracking.
- Strong analytical, communication, coordination, and problem-solving skills.
- Ability to manage large volumes of leads and maintain accurate records.
- Experience in the education industry or student admissions is highly preferred.
- Willingness to work on-site in Warangal.

Pay: ₹18,000.00 - ₹25,000.00 per month

Work Location: In person

📌 CRM Specialist – Lead Management & Operations (Warangal)
🏢 SR University
📍 Warangal