Whatsapp:(phone hidden)

Key Roles and Responsibilities

A. Patient Counselling

- Explain the doctor's recommended treatment plan in easy and understandable language.
- Counsel patients regarding cataract surgery, LASIK, glaucoma treatment, retina procedures, and other ophthalmic services based on the doctor's recommendations.
- Explain the benefits, risks, limitations, alternatives, and expected recovery process using approved information.
- Address patient and family concerns with empathy and professionalism.
- Refer clinical questions to the treating ophthalmologist whenever necessary.

B. Surgery Counselling and Conversion

- Counsel patients who have been advised to undergo eye surgery by the ophthalmologist.
- Explain available surgical options and lens choices as prescribed or recommended by the doctor.
- Provide accurate information about surgery packages, hospital charges, and payment options.
- Follow up with patients who need additional time to decide on treatment.
- Maintain counselling records and document patient decisions.
- Support treatment scheduling without pressuring patients into unnecessary procedures.

C. Patient Coordination

- Coordinate with ophthalmologists, optometrists, nursing staff, billing, insurance, and front-office teams.
- Help patients understand the steps involved in admission, surgery, discharge, and follow-up.
- Assist with appointment scheduling and pre-operative preparation instructions.
- Coordinate with the concerned department to resolve patient queries and delays.
- Ensure patients receive clear information about required documents and investigations.

D. Financial and Insurance Guidance

- Explain approved treatment estimates and package inclusions.
- Provide basic information about insurance, cashless treatment,



and government health schemes supported by the hospital.
- Coordinate with the insurance or billing department for eligibility verification and pre-authorizations.
- Explain additional charges or exclusions transparently.
- Maintain confidentiality of financial and medical information.

E. Follow-Up and Patient Satisfaction

- Contact patients for treatment follow-up as per hospital policy.
- Follow up on pending surgical decisions and missed appointments.
- Collect patient feedback and identify concerns requiring attention.
- Coordinate with the relevant department to resolve complaints.
- Support post-operative follow-up reminders and continuity of care.

F. Documentation and Reporting

- Maintain patient counselling registers and records in the hospital management system.
- Record patient enquiries, counselling outcomes, surgery decisions, and follow-up status.
- Prepare daily and monthly reports on counselling activities.
- Track patients advised surgery, patients scheduled, and reasons for deferred decisions.
- Maintain accurate and confidential records in accordance with hospital policy.

3. Educational Qualifications

- Bachelor's degree in any discipline; healthcare, psychology, social work, or hospital administration is preferred.
- Training or certification in patient counselling, healthcare communication, or hospital management is an advantage.
- Knowledge of ophthalmology services and common eye surgeries is desirable.

4. Experience

- Freshers with good communication skills may be considered.
- 1–3 years of experience in patient counselling, healthcare, hospital administration, or customer relations is preferred.
- Experience in an eye hospital or surgical counselling department is an added advantage.

Pay: ₹30,000.00 - ₹40,000.00 per month

Work Location: In person

📌 Patient Counsellor for Corporate Eye Hospital (Banjara Hills)
🏢 Mediciti Hospitals
📍 Banjara Hills