Shift Manager – Café Coffee Day (CCD) Department: Café Operations Industry: Food & Beverage / Café / QSR Reports To: Assistant Café Manager / Café Manager Role Type: Full-time | Shift-based
1. Job Purpose
To manage and supervise the day-to-day operations of the café during the assigned shift, ensuring excellent customer service, consistent food and beverage quality, achievement of sales targets, effective team management, cost control, and strict adherence to company policies, standard operating procedures (SOPs), hygiene, and safety standards.
The Shift Manager acts as the manager on duty, ensuring smooth operations, optimum resource utilization, customer satisfaction, and overall business performance.
2. Key Responsibilities
A. Shift Operations Management
- Manage the complete café operations during the assigned shift, ensuring smooth workflow and uninterrupted service.
- Ensure timely opening and closing activities, including equipment checks, cash preparation, cleanliness, and operational readiness, as applicable.
- Allocate duties to team members according to business requirements and customer footfall.
- Monitor order processing, service speed, product availability, and coordination between the service counter and beverage/food preparation areas.
- Conduct shift briefings, communicate daily targets, and ensure proper handover to the incoming shift.
B. Sales Growth and Business Performance
- Achieve daily, weekly, and monthly sales targets through effective execution of operational and sales initiatives.
- Monitor hourly sales, average bill value, transaction count, and product mix to identify opportunities for improvement.
- Drive suggestive selling, upselling, add-on sales, combo offers, and promotional campaigns.
- Encourage the team to recommend suitable beverages, food items, and seasonal offerings.
- Analyze sales performance and take corrective action during low-sales periods.
- Support customer retention and repeat business by delivering a consistent café experience.
C. Customer Service and Guest Experience Ensure every customer receives prompt, courteous, and professional service. Maintain service quality, product consistency, and customer engagement throughout the shift. Handle customer complaints, feedback, and service recovery professionally. Identify recurring customer concerns and implement corrective measures. Ensure adherence to service standards, order accuracy, and product presentation guidelines. Build a welcoming café environment that encourages customer satisfaction and loyalty.
D. Team Management and Development Supervise, guide, and motivate café team members to achieve operational and sales objectives. Ensure appropriate manpower deployment and efficient utilization of available staff. Monitor attendance, punctuality, grooming, discipline, and adherence to company policies. Conduct pre-shift briefings, on-the-job coaching, and regular performance feedback. Ensure team members are trained and certified as required for their assigned roles. Support employee engagement, resolve routine team concerns, and escalate serious grievances appropriately. Identify training needs and develop team members for higher responsibilities.
E. Inventory and Stock Control Monitor stock availability for coffee, beverages, food products, packaging materials, and other operating supplies. Ensure timely and accurate stock indenting based on sales trends, consumption, and projected demand. Conduct physical stock verification and reconcile discrepancies as required. Follow FIFO/FEFO principles, as applicable, to maintain product freshness and minimize expiry-related losses. Monitor stock movement, product shortages, excess inventory, and potential pilferage. Ensure proper storage, handling, rotation, and replenishment of products. Maintain accurate inventory records and report significant variances to management.
Pay: ₹16,000.00 - ₹18,000.00 per month
Perks:
- Leave encashment
- Provident Fund
Work Location: In person
📌 Shift Manager (Ahmedabad)
🏢 CCD
📍 Ahmedabad