Job Description – HR Team Lead

Company Name: DBS Mintek Pvt. Ltd.
Position: HR Team Leader
Department: Human Resources
Location: Turbhe, Navi Mumbai / Pune
Employment Type: Full-Time
Experience: 2–3 Years
Industry: BPO / Customer Service / Telecom

Job Summary

We are looking for a agile and result-oriented HR Team Leader to manage and lead the HR team, with a primary focus on Talent Acquisition, recruitment operations, employee engagement, and HR administration.

The ideal candidate should have strong leadership skills, excellent communication abilities, and experience in managing recruitment teams in a BPO environment. The candidate will be responsible for achieving hiring targets, improving team productivity, and ensuring smooth HR operations.

Key Responsibilities

1. Recruitment & Talent Acquisition

· Manage end-to-end recruitment for various BPO positions, including Customer Service Executives, Team Leaders, Quality Analysts, Trainers, and Operations Managers.

· Ensure timely closure of open positions as per business requirements.

· Develop and implement effective sourcing strategies through job portals, employee referrals, consultancies, and social media.

· Monitor daily recruitment activities, interview schedules, line-ups, selections, and joining status.

· Coordinate with Operations and Business Heads to understand manpower requirements.

2. Team Management & Leadership

· Lead, guide, and motivate the HR recruitment team to achieve individual and team targets.

· Allocate recruitment requirements among team members and monitor daily performance.





· Conduct regular team meetings and provide performance feedback.

· Track recruiter productivity, conversion ratios, and joining numbers.

· Identify performance gaps and implement corrective action plans.

· Ensure proper coordination and timely reporting from all team members.

3. HR Operations & Employee Management

· Manage employee onboarding, documentation, induction, and joining formalities.

· Ensure employee records and HR documentation are maintained accurately.

· Handle employee queries related to HR policies, attendance, leave, and payroll coordination.

· Support employee engagement, retention, and grievance management activities.

· Coordinate with the Operations team for attendance, attrition, and manpower planning.

4. MIS & Reporting

· Prepare and maintain daily, weekly, and monthly recruitment MIS.

· Track hiring targets, open positions, interview line-ups, selections, and actual joinings.

· Prepare dashboards and recruitment performance reports using MS Excel.

· Provide regular updates to management regarding hiring progress and recruitment challenges.

· Maintain accurate records of recruitment costs, sourcing channels, and hiring performance.

5. Policy & Compliance

· Ensure HR processes are followed as per company policies.





· Maintain confidentiality of employee and candidate information.

· Ensure timely completion of joining documentation and employee records.

· Support HR audits and compliance-related activities.

Required Skills & Qualifications

· Graduate or Postgraduate in HR, Business Administration, or a related field.

· 2–3 years of experience in HR recruitment.

· Strong knowledge of end-to-end recruitment and bulk hiring.

· Excellent communication, interpersonal, and leadership skills.

· Good knowledge of MS Excel, recruitment MIS, and job portals such as Naukri, WorkIndia, Apna, and Job Hai.

· Ability to work under pressure and achieve hiring targets.

· Strong problem-solving and decision-making abilities.

Key Performance Indicators (KPIs)

· Achievement of daily, weekly, and monthly hiring targets.

· Recruiter productivity and team performance.

· Interview-to-selection and selection-to-joining conversion ratios.

· Timely closure of manpower requirements.

· Joining ratio and candidate retention.

· Accuracy and timely submission of recruitment MIS.

· Effective team management and employee engagement.

Salary & Benefits

· Salary: Best in Industry (based on experience and interview performance).

· Incentives based on performance and company policy.

· Growth opportunities within the organization.

Thanks & Regards,

SR. HR Executive

Sayali Deshmukh

+91-XXXXXXXXXX

[email protected] / [email protected]

Pay: ₹18,000.00 - ₹22,000.00 per month

Work Location: In person

📌 HR Team Leader (Baner)
🏢 DBS MINTEK
📍 Baner