- Receive and log customer enquiries from phone, email, WhatsApp, IndiaMART and the website; respond within agreed turnaround times
- Understand product specifications and coordinate with the sourcing team for availability, pricing and lead times
- Prepare and send accurate quotations; follow up on pending quotes and convert them to orders
Order processing
- Verify customer POs against quotations (price, taxes, terms) and raise sales orders and invoices in the ERP / accounting system
- Coordinate with the warehouse and logistics for stock confirmation, dispatch and delivery; share tracking details with customers
- Track open orders, backorders and delays, and keep customers informed proactively
Customer coordination
- Act as the daily point of contact for assigned accounts; resolve queries on orders, invoices, returns and replacements
- Work with accounts on payment follow-ups,
credit notes and documentation
- Support key account executives with account data, order history and reports
Records and reporting
- Maintain enquiry, quotation and order trackers in CRM / Excel; prepare daily and weekly sales MIS
- Track KPIs such as quote turnaround time, quote-to-order conversion and on-time delivery
Pay: ₹20,000.00 - ₹25,000.00 per month
Perks:
- Health insurance
- Leave encashment
- Paid sick time
- Paid time off
Ability to commute/relocate:
- Kattupakkam, Chennai, Tamil Nadu: Reliably commute or planning to relocate before starting work (Required)