Position: CRM Executive
Industry: Gold Jewellery Manufacturing
Experience: 4+ Years
Job Responsibilities:
- Handle customer calls, queries, and complaints.
- Maintain positive relationships with customers.
- Coordinate with sales and production teams regarding orders and delivery updates.
- Follow up with customers on pending orders and payments.
- Maintain customer records and update order status.
- Provide product updates and ensure customer satisfaction.
- Handle customer feedback and resolve issues promptly.
Required Skills: Good communication, customer handling, follow-up, and coordination skills. Experience in the gold jewellery industry is preferred.