- Manage customer relationships and maintain regular communication with clients.
- Handle leads, enquiries, follow-ups, and update CRM records regularly.
- Coordinate with the Sales, Technical, and Project teams for smooth execution.
- Track ongoing projects, client requirements, quotations, and order status.
- Follow up with clients for payments, approvals, meetings, and project updates.
- Prepare daily/weekly CRM reports and maintain accurate customer data.
- Ensure timely resolution of client queries and maintain positive customer satisfaction.
- Support the sales team in lead conversion and business development activities.