1. Client Relationship Management

- Act as the primary point of contact for assigned clients.
- Build and maintain solid, long-term client relationships.
- Understand client requirements, expectations, and business objectives.
- Handle client queries, feedback, and concerns professionally.
- Ensure client satisfaction through consistent communication and timely support.

2. Project Coordination

- Coordinate with internal teams, including Social Media, Content, Design, Video Production, SEO, and Performance Marketing.
- Communicate client requirements clearly to the respective teams.
- Track project progress, deliverables, and deadlines.
- Follow up with internal teams to ensure timely completion of tasks.
- Ensure all deliverables meet the agreed scope and quality standards.

3. Communication and Follow-ups

- Conduct regular client follow-ups and provide project updates.
- Schedule client meetings and prepare meeting agendas when required.
- Document client discussions, decisions, feedback, and action items.
- Ensure timely responses to client messages, emails, and requests.
- Escalate critical issues to the reporting manager when necessary.

4. Client Feedback and Approvals

- Collect and communicate client feedback to the relevant teams.
- Coordinate revisions and ensure feedback is implemented accurately.
- Follow up on content approvals, creative approvals,



and campaign confirmations.
- Maintain a clear record of pending approvals and client requirements.

5. Reporting and Documentation

- Prepare and share regular project status updates with clients.
- Maintain client records, meeting notes, task trackers, and communication logs.
- Coordinate with marketing teams to collect campaign reports and performance updates.
- Monitor pending deliverables, upcoming deadlines, and outstanding client requirements.

6. Client Retention and Growth

- Identify opportunities to improve client satisfaction and service quality.
- Understand changing client needs and communicate potential additional service requirements to the Growth or Sales team.
- Support client retention by ensuring consistent service delivery.
- Identify potential risks to client relationships and report them proactively.

7. Internal Coordination and Task Management

- Maintain updated client tasks and project timelines in the designated project management tool.
- Ensure all client requirements are properly documented and assigned.
- Conduct internal follow-ups to avoid delays and miscommunication.
- Coordinate with the Operations Manager and relevant department heads to resolve workflow issues.

Pay: ₹11,000.00 - ₹31,000.00 per month

Work Location: In person

📌 Client Relation Executive (Kozhikode)
🏢 Reform Media
📍 Kozhikode