- Responsible for attending patient calls and answering patient queries.
- Communicate respectfully and politely with all patients.
- Developing and maintaining a detailed call database.
- Professionally handle all inbound calls and resolve queries as per TAT guidelines.
- Responsible for making outbound calls as required.
- Perform script (with necessary adjustments as required) to ensure consistency of customer/patient queries.
- Responsible for daily/weekly/monthly MIS reporting via email/CRM/Excel.
- Experience on Data Entry, Patients Collections, Charges, Denials, Rejections, Eligibility verification, Insurance Processing, Payment Posting, Customer Service duties will be big plus.
- Answering patient calls as required and providing faster resolutions.

Required candidate profile:

- Relevant experience in a USA health care medical billing or RCM.
- Experience of QA/Audits and Team management,



client interaction/client account management will be big plus.
- Must have at least 1+ year experience in patient calls. Physician billing; specifically, chiropractic, mental health, behavioral health, nephrology etc.
- Understand CMS-1500 and UB-04 claim formats.
- Must have knowledge of medical billing software, preferably Kareo, Therapy Notes, Simple Practice, YouthCare, Theranest or any other similar.

Experience Required: 6months to 1Years
Qualification: B.com, M.com, Any graduate
Location: Mohali, 74sector

Interested candidates, kindly share resume at [email protected] or call/whatsApp at +91-XXXXXXXXXX.

Pay: ₹18,000.00 - ₹25,000.00 per month

Advantages:

- Provident Fund

Work Location: In person

📌 Patient Services - Medical Billing/RCM (Sahibzada Ajit Singh Nagar)
🏢 3DS Global Private
📍 Sahibzada Ajit Singh Nagar