- Maintain and update customer information in the CRM system.
- Manage customer inquiries, feedback, complaints, and follow-ups.
- Monitor customer interactions and maintain accurate records.
- Support sales teams in lead management and tracking sales opportunities.
- Create and maintain customer reports and dashboards.
- Execute customer engagement, retention, and follow-up campaigns.
- Coordinate with sales, marketing, and customer support teams.
- Analyze customer data to identify trends and improve customer satisfaction.
- Ensure data accuracy, confidentiality, and timely updates.
- Track customer issues and ensure their resolution within agreed timelines.
Required Skills
- Knowledge of CRM software such as Salesforce, Zoho CRM, HubSpot, or Microsoft Dynamics.
- Positive communication and interpersonal skills.
- Data management and reporting skills.
- Basic knowledge of Microsoft Excel and reporting tools.
- Problem-solving and customer service skills.
- Attention to detail and organizational abilities.
Qualifications
- Bachelor's degree in Business Administration, Marketing, Commerce, or a related field.
- Freshers may apply, depending on the company's requirements.
- Previous experience in CRM, sales support, customer service, or marketing is an advantage.