Job Overview

We are hiring energetic, customer-centric Customer Service Executives for a leading Multinational BPO. In this role, you will handle inbound/outbound calls for a premier banking process, assisting customers with inquiries, account management, and service requests while providing top-tier service.

Key Responsibilities

- Customer Interaction: Handle customer queries, service requests, and complaints professionally via voice calls.
- Banking Support: Provide accurate information regarding bank accounts, cards, transactions, balance inquiries, and other financial products/services.
- Problem Resolution: Identify customer needs, troubleshoot issues, and deliver accurate solutions in line with quality and compliance guidelines.
- Documentation: Record details of customer inquiries, comments, and actions taken accurately in the CRM system.
- Process Excellence: Maintain required quality scores, First Call Resolution (FCR), and adherence to call handling guidelines.

Key Details & Working Conditions

- Role: Customer Service Executive (Voice Process)
- Industry/Domain: BPO / Banking & Financial Services
- Shift Type: Fixed / Rotational Shifts




- Week Offs: One Rotational Week Off
- Work Location: GORWA VADODARA

Required Qualifications & Skills

- Education: Any Graduate (Any stream / discipline).
- Language Proficiency: Excellent communication skills in English and Hindi (both verbal and written).
- Experience: Freshers and experienced candidates are welcome to apply.
- Customer Focus: Strong interpersonal skills with an empathetic and patient customer-service attitude.
- Basic Computer Knowledge: Ability to navigate multiple software applications and CRM systems while talking to customers.

What We Offer

- Competitive salary package + attractive performance incentives.
- Clear career growth pathways in a leading MNC environment.
- Comprehensive training on banking products and process knowledge.
- Vibrant and supportive working culture.

Pay: ₹14,000.00 - ₹18,000.00 per month

Advantages:

- Provident Fund

Education:

- Bachelor's (Preferred)

Language:

- Hindi (Preferred)
- English (Preferred)

Work Location: In person

📌 Customer Service Executive (Gorwa)
🏢 Neelam Enterprise
📍 Gorwa