Job Summary

IMTS Institute is looking for a proactive and result-oriented Service Team Leader to manage the Student Services and Collection teams. The candidate will be responsible for ensuring effective student support, timely resolution of queries, fee collection follow-ups, team performance, and a positive student experience while achieving collection targets.

Key Responsibilities1. Student Services & Support

- Lead and supervise the student service team to ensure smooth daily operations.
- Handle student queries related to courses, admissions, examinations, study materials, university processes, and other academic services.
- Ensure timely resolution of student complaints, queries, and escalations.
- Coordinate with Admissions, Examination, Academic, Operations, and Technical teams to resolve student concerns.
- Monitor calls, emails, chats, and other communication channels to maintain service quality.
- Identify recurring issues and recommend improvements to enhance student satisfaction.

2. Collection Team Management

- Manage and supervise the Collection Team to ensure timely fee collection and achievement of assigned targets.
- Monitor daily collection activities, payment follow-ups, and team productivity.
- Ensure regular follow-ups with students regarding pending fees, outstanding balances, instalments, and overdue payments.




- Guide team members on qualified communication, payment reminders, objection handling, and resolution of payment-related concerns.
- Track collection performance, pending dues, recovery rates, and team-wise targets.
- Handle escalated payment cases and coordinate with students and relevant departments for resolution.
- Ensure accurate maintenance of collection records, payment status, follow-up logs, and reports.
- Develop strategies to improve collection efficiency and reduce outstanding dues.
- Ensure all collection activities are conducted professionally and in accordance with company policies.

3. Team Leadership & Reporting

- Train, guide, and motivate team members to improve productivity and service quality.
- Set team targets, monitor performance, and ensure accountability for results.
- Prepare daily, weekly, and monthly reports covering student queries, complaints, collection performance, pending dues, and team productivity.
- Maintain accurate records in CRM, Excel, Google Sheets, or other internal systems.
- Ensure proper task allocation, follow-ups, and completion of assigned activities within deadlines.

Pay: ₹25,000.00 - ₹40,000.00 per month

Benefits:

- Adaptable schedule
- Paid sick time
- Paid time off

Work Location: In person

📌 Service Team Leader (Noida)
🏢 IMTS Institute
📍 Noida