- Check-in: Verify IDs, confirm bookings, authorize payments, and issue keys.
- Room Assignment: Allocate rooms based on availability and guest needs.
- Check-out: Settle final bills, process payments, and collect keys.
- Logistics: Coordinate luggage storage and guest transportation.
Guest Relations & Concierge
- Information: Provide local recommendations (dining, tours, directions).
- Requests: Fulfill guest needs (extra towels, toiletries, special arrangements).
- Problem Solving: Resolve complaints (room issues, noise, billing errors) with empathy.
Admin & Finance
- Payments: Process credit cards, cash, and currency exchanges accurately.
- Data Management: Update the Property Management System (PMS) for reservations and walk-ins.
- Reporting: Log maintenance issues and provide detailed shift handovers for the next team.
Job Types: Full time, Permanent, Fresher
Pay: ₹18,000.00 - ₹22,000.00 per month
Benefits:
- Flexible schedule
- Food provided
- Leave encashment
- Paid time off
- Provident Fund
Work Location: In person
📌 Front Office Associate (Palakkad)
🏢 kairali ayurvedic group
📍 Palakkad
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