Job Description: Customer Support Executive

Experience: Minimum 6 months
Qualification: Bachelor’s degree in Business, Communication, or a related field
Location: Shop No. 107/7, 2nd Block, 3rd Cross Rd, behind Shanimahathma Temple, Peenya 1st Stage, Peenya II Phase, Peenya, Bengaluru, Karnataka 560058
Salary: Competitive, based on experience and skills
Employment Type: Full time

Job Overview

We are looking for a customer-oriented and motivated Customer Support Executive to join our team at DVGR Precisions. The ideal candidate should have at least 6 months of experience in customer support, excellent communication skills, and a passion for helping customers.

The candidate will be responsible for addressing customer inquiries, resolving issues, providing accurate information about our products or services, and ensuring a positive customer experience.

We offer a collaborative work environment, opportunities for skilled growth, and competitive compensation.

Key Responsibilities

- Respond to customer inquiries through phone calls, emails, and live chat.
- Provide accurate information about company products, services, and policies.
- Resolve customer complaints and concerns promptly and professionally.
- Guide customers step by step in resolving issues and using products or services.
- Maintain accurate records of customer interactions using CRM or customer support software.
- Escalate complex issues to the appropriate department and follow up until resolution.
- Coordinate with internal teams to ensure timely resolution of customer concerns.




- Handle multiple customer inquiries while maintaining service quality.
- Identify recurring customer issues and suggest improvements to customer service processes.
- Maintain a professional, patient, and empathetic approach in all customer interactions.

Required Skills and Qualifications

- Bachelor’s degree in Business, Communication, or a related field.
- Minimum 6 months of experience in customer support, customer service, or a related role.
- Excellent verbal and written communication skills.
- Strong problem-solving and interpersonal skills.
- Good organisational and time-management abilities.
- Basic computer knowledge and proficiency in MS Office.
- Familiarity with CRM software or customer support tools.
- Ability to multitask, prioritise tasks, and work effectively in a team.
- Strong attention to detail and a customer-focused mindset.

Preferred Skills

- Proficiency in multiple languages is an advantage.
- Knowledge of customer service processes and best practices.
- Ability to handle customer complaints calmly and professionally.
- Willingness to work flexible shifts, if required.
- Ability to work independently with minimal supervision.

What We Offer

- Market-competitive salary based on experience and skills.
- Supportive and team-oriented work environment.
- Opportunities for learning and career development.
- Employee benefits as per company policy.

How to Apply

Interested candidates who meet the above requirements are encouraged to apply with their updated resume.

Pay: ₹10,000.00 - ₹15,000.00 per month

Work Location: In person

📌 Customer Support Executive (CSE) (Peenya)
🏢 DVGR Precisions
📍 Peenya