Job Title: Front Office & Admission Executive (Hospital)

Company: HCG Hospital

Location: Mithakali, Ahmedabad, Gujarat

Job Type: Full-time, Permanent

Pay: ₹22,000 - ₹25,000 per month

Shift: Rotational shifts as per hospital requirement (day/evening).

About Us

HCG Hospital, Mithakali, Ahmedabad is part of HCG, one of India's leading cancer care networks. We are looking for a polite, empathetic and organized Front Office & Admission Executive to be the first point of contact for our patients and their families, and to guide them smoothly through registration and admission.

Key Responsibilities

Front Office / Reception

- Greet patients and attendants warmly and guide them to the right department, doctor or service.
- Handle patient registration, OPD appointments and follow-up scheduling.
- Attend phone calls and enquiries about doctors, timings, services and appointments
- Enter patient details accurately in the hospital software (HIS/HMS).
- Handle patient complaints and feedback politely and escalate when needed
- Maintain visitor records, files and daily reports.

Admission

- Complete the IPD/Day Care admission process, including forms, consent documents and ID verification.
- Coordinate with nursing staff for bed and room allotment based on availability and patient preference.
- Explain admission procedures, room categories, tariffs and estimates to patients and families.
- Coordinate with the billing team for deposits and advance payments.




- Coordinate with insurance/TPA and government scheme desks (such as PMJAY/Ayushman, as applicable) for pre-authorization and document collection.
- Ensure all admission documents are complete, accurate and filed properly.
- Coordinate with doctors, wards, diagnostics and pharmacy during admission and transfer.
- Support discharge coordination and keep admission records up to date.
- Maintain patient confidentiality at all times.

Requirements

- Graduate in any stream (BBA, B.Com, BA or equivalent preferred).
- 1-3 years of experience in hospital front office, admission desk or customer service (hospital experience preferred; freshers with strong communication skills can apply).
- Basic knowledge of hospital admission, insurance/TPA or billing processes is a plus.
- Good communication in English, Hindi and Gujarati.
- Basic computer skills: MS Office, email and data entry.
- Calm, patient and compassionate nature, as many of our patients are going through a difficult time.
- Qualified grooming and a service-first attitude.
- Willingness to work in shifts.

Benefits

- Fixed monthly salary on time.
- PF / ESI as applicable.
- Paid leaves and holidays.
- Training on hospital systems, admission and insurance processes.
- Growth opportunities within a reputed healthcare network.
- Supportive, professional work environment.

Pay: ₹22,000.00 - ₹25,000.00 per month

Work Location: In person

📌 Front Office & Admission Executive (Ahmedabad)
🏢 HCG Hospitals, Ahmedabad
📍 Ahmedabad