Responsible for coordinating all work requests coming in through e-mail, phone or any other form of communication regarding the services provided to the client.

Key Responsibilities

Collaborate with other members of the company on-site team, to dispatch as well as collect the work orders established after receiving a request through mail/phone/paper.

- Collect all closed work orders to close the calls.

- Produce reports based on the data collected, through produced work orders.

- Receive and answer all incoming calls/mails/papers reporting complaints or work requests

- Log in the call through the software, which in term generates work orders

Set up reports with all collected data coming from the work orders for the Client , transparency and information purposes

- Maintain the helpdesk work area and equipment in a clean and orderly condition following all prescribed regulations





- Maintain the confidentiality and security of all data and information relating to the facility

- Maintain qualified appearance at all times

Qualification :

- HSC/equivalent or Diploma holder or Graduate

- Minimum 2 years experience in any facility management company or in a hospitality industry.

- Excellent knowledge of Word and Excel

- Excellent customer service skills

- Excellent communication skills

- Ability to deal with various types of people

- Effective time management skills

Pay: ₹25,000.00 - ₹30,000.00 per month

Benefits:

- Food provided
- Paid sick time
- Provident Fund

Education:

- Higher Secondary(12th Pass) (Preferred)

Experience:

- Facilities management: 2 years (Required)
- Hotel management: 2 years (Required)
- Customer service: 2 years (Required)

Work Location: In person

📌 Guest Relations Executive (Mumbai)
🏢 Spectrum Talent Management
📍 Mumbai