Location: Kottakkal, Malappuram, Kerala
Work Mode: Work from Office
Experience: 2+ Years
Travel Requirement: Must be willing to travel to and stay in the UAE whenever required for project implementation and support.
Work Location Type: In Person

Al Tawakkal Group is looking for an experienced ERP Support Executive to manage and support ERP operations across its UAE branches. The ideal candidate should have hands-on experience in ERP support, implementation, or application support, along with strong troubleshooting, documentation, and communication skills.

The candidate will coordinate with internal teams, software vendors, and developers to ensure smooth ERP operations and support system improvements across multiple branches.

Key Responsibilities

- Support day-to-day ERP operations across Al Tawakkal's UAE branches.
- Identify user issues and coordinate with ERP/software providers for timely resolution.
- Document bugs, system issues, new requirements, and change requests.
- Assist with ERP implementation, integrations, and system enhancements.
- Conduct user training and support User Acceptance Testing (UAT).
- Coordinate ERP support across multiple branches.
- Manage CRM operations and customer data.
- Support WhatsApp broadcasting and related customer communication activities.
- Maintain ERP documentation, Standard Operating Procedures (SOPs), issue logs,



and user guides.
- Coordinate with software vendors and developers for troubleshooting and system improvements.
- Travel to the UAE and stay there when required for implementation, training, and project-related activities.

Required Skills and Qualifications

- Minimum 2 years of experience in ERP support, implementation support, or application support.
- Hands-on experience with Odoo, SAP, Oracle, Zoho, or similar ERP systems.
- Positive understanding of business processes and ERP workflows.
- Strong troubleshooting, problem-solving, and documentation skills.
- Experience coordinating with software vendors and developers.
- Knowledge of CRM systems and customer data management.
- Good communication skills in English and Malayalam.
- Ability to support multi-branch operations and coordinate with different teams.
- Willingness to travel to and stay in the UAE whenever required.

Preferred Qualifications

- Previous experience supporting ERP systems in UAE-based companies.
- Experience with ERP implementation, system integrations, and UAT.
- Familiarity with WhatsApp broadcasting and customer communication tools.

How to Apply

Interested candidates can share their updated CV for further discussion.

Pay: ₹20,000.00 - ₹25,000.00 per month

Work Location: In person

📌 ERP Coordinator (Kottakkal)
🏢 Al Tawakkal Group
📍 Kottakkal