We are looking for a well-groomed, customer-focused and professional Guest Relations Executive to ensure an exceptional dining experience for guests at Nandhana Palace. The candidate will be responsible for welcoming guests, managing guest queries and feedback, handling complaints, and maintaining high standards of hospitality and service excellence.
Key Responsibilities
- Welcome and greet guests warmly upon arrival and ensure a pleasant dining experience.
- Manage guest reservations, seating arrangements and special requests.
- Interact with guests to understand their requirements and ensure satisfaction.
- Handle guest complaints and concerns professionally, ensuring timely resolution.
- Coordinate with the restaurant service team, kitchen and Branch Manager to ensure smooth service.
- Collect guest feedback and communicate improvement areas to the management.
- Maintain solid relationships with regular guests and VIP customers.
- Assist in managing celebrations, special occasions and personalized guest requirements.
- Ensure proper grooming, etiquette and professional communication at all times.
- Monitor guest satisfaction and support initiatives to improve customer experience.
- Maintain records of guest feedback, complaints and resolutions.
- Promote repeat visits through excellent service and relationship management.