Hybrid 5 yrs Apply by Nov 18, 2026

Client Release Manager

Join Techila's team of Salesforce experts. We build senior-led transformations that deliver measurable outcomes for clients worldwide.

Experience

5 yrs

Employment Type

Full-time

Openings

2 positions

Apply By

Nov 18, 2026

Required Skills

release

Job Description

Key responsibilities Release planning and governance • Own the end-to-end Aptumo release lifecycle for UK and Australian customers. • Coordinate release scope, schedules, dependencies and deployment windows across Product, Development, Testing, Technical Operations and Service teams. • Maintain release plans and version information in Jira, ensuring tickets are assigned to the correct release. • Facilitate readiness reviews and Go/No-Go decisions, ensuring agreed governance checkpoints are complete. • Identify release risks early and coordinate mitigation, contingency and rollback planning. • Ensure release activity aligns with Client Change Management processes and ITIL principles. Customer release management • Act as the primary customer-facing contact for planned Aptumo releases. • Communicate release scope, timelines, impacts, deployment arrangements and customer actions clearly and promptly. • Coordinate customer acceptance testing, readiness activities and sign-off. • Support customer CAB and governance forums where release decisions or approvals are required. • Manage expectations professionally when release scope, risk or delivery dates change. Release documentation • Coordinate the production, review and publication of release notes. • Ensure Post Deployment Steps, Knowledge Articles, deployment schedules and rollback information are complete and accurate. • Maintain release records and supporting evidence in agreed Jira and SharePoint locations.



• Work with technical and product contributors to translate release content into transparent customer-facing information. Readiness and deployment coordination • Confirm development, system testing, regression testing and operational readiness activities are complete before release approval. • Coordinate environment, build and deployment prerequisites with relevant technical teams. • Support release deployment communications and production transition activities. • Ensure issues identified during release preparation or deployment are tracked, owned and escalated appropriately. Stakeholder management • Build effective relationships across Product, Development, QA, Technical Operations, Service Desk, Service Management and customer teams. • Create alignment across stakeholders with different priorities, responsibilities and time zones. • Provide concise release status updates, highlighting decisions, risks, dependencies and required actions. Continuous improvement • Lead post-release reviews and ensure lessons learned result in practical improvements. • Improve release templates, controls, reporting and customer communications. • Identify opportunities to automate release administration and reduce manual effort. • Contribute to the continued maturity of Client’s Release Management capability. Key accountabilities • Delivery of planned customer releases through an agreed and visible release process. • Completion of release governance, documentation and readiness controls. • Clear, accurate and timely customer and stakeholder communication.



• Early identification and escalation of release risks, dependencies and decisions. • Protection of customer service continuity and confidence throughout the release lifecycle. Knowledge and experience Essential Desirable • Experience coordinating software releases in a SaaS, managed services or enterprise technology environment. • Practical knowledge of Aptumo, including its customer and operational context. • Strong customer-facing communication and stakeholder management skills. • Knowledge of Salesforce products, environments or managed package releases. • Experience coordinating technical and business teams against agreed dates and outcomes. • Experience in the utilities or water sector. • Working knowledge of Jira or a comparable work management platform. • ITIL Foundation or equivalent service management knowledge. • Understanding of software release, change control and service transition principles. • Experience supporting customers across multiple regions or time zones.

At a Glance

Work ModeHybrid

EmploymentFull-time

Experience5 yrs

Openings2

DeadlineNov 18, 2026

[ Hiring process ]

What to expect

Four stages, typically completed within 2–3 weeks. We respect your time — every stage has a clear purpose and timely feedback.

- STEP 0130 min

Screening Call

Introductory conversation with our talent team to understand your background and motivations.

- STEP 0260–90 min

Technical Round

Live problem-solving with a senior architect on Salesforce design, integrations, or domain depth.

- STEP 0345 min

Culture Fit

Conversation with practice leadership covering working style, ownership, and how you collaborate.

- STEP 04Within 5 days

Offer

Formal offer with full compensation breakdown, start date, and onboarding plan.

📌 Client Release Manager (India)
🏢 Techila Global Services
📍 India