Role Title: Telecaller cum Billing Executive
- Service Reminders: Make outbound calls to existing and past customers for scheduled periodic maintenance services (PMS), oil changes, and annual check-ups.
- Appointment Scheduling: Book, reschedule, and confirm service or repair appointments with workshop advisors.
- Status Updates: Call customers to update them on vehicle repair status, spare parts arrival, and estimated delivery times.
- Post-Service Feedback (CSAT): Conduct follow-up calls after vehicle delivery to check customer satisfaction and handle grievances or escalation
- Job Card Closing: Generate accurate final service invoices, repair orders, and tax bills (GST) in the workshop management or ERP software.
- Payment Collection: Collect payments via cash, credit/debit cards, UPI, or corporate accounts upon vehicle delivery.
- Cash Reconciliation: Match daily cash and digital transactions with billing software reports at the end of the shift.
- Outstanding Dues & Follow-ups: Call corporate clients or credit customers for pending bill clearances and payment reminders.
- CRM Updates: Log all customer interactions, service notes, billing details, and follow-up outcomes in the CRM or dealer management system (DMS).
- Daily Reports: Submit daily call logs, appointment conversion numbers, and cash/billing summary reports to management.
Key Requirements & Qualifications
- Education: High school diploma, 12th pass, or a Bachelor's degree.
Contact Details :
Phone No : +91 (phone hidden)
Mail ID :
[email protected]
Work Location : Sundarapuram Coimbatore
Pay: ₹10,000.00 - ₹15,000.00 per month
Advantages:
- Cell phone reimbursement
Work Location: In person
📌 Tele Calling Executive (Sundarapuram)
🏢 Santhosh Autos
📍 Sundarapuram