- Handle inbound and outbound calls to prospective and existing customers regarding payday and bullet loan products.
- Explain loan features, eligibility criteria, repayment terms, interest rates, and applicable charges.
- Generate and follow up on leads to drive loan applications and conversions.
- Assist customers throughout the loan application and documentation process.
- Follow up with customers regarding pending documents, application status, and repayment schedules.
- Maintain accurate customer records, call logs, and follow-up details in the CRM system.
- Achieve daily, weekly, and monthly calling and conversion targets.
- Address customer queries professionally and escalate complex issues to the concerned team.
- Ensure compliance with company policies, customer communication standards, and applicable lending guidelines.
Required Skills & Qualifications
- 1–3 years of experience in telecalling, preferably in payday loans,
bullet loans, digital lending, NBFCs, or fintech companies.
- Practical knowledge of payday loan and bullet loan products and repayment structures.
- Strong communication and convincing skills.
- Ability to handle customer objections and follow up effectively.
- Target-driven approach with valuable negotiation and customer-handling skills.
- Basic computer knowledge and familiarity with CRM software.
- Fluency in Hindi is required; basic English communication skills are preferred.
Preferred Candidate Profile
Candidates with hands-on experience in loan sales, customer acquisition, lead conversion, or loan-related customer support in a digital lending company will be preferred.