JOB DESCRIPTIONFront Office & Hospitality Trainer – Food & Beverage (F&B;)

Organisation: Primero Skills & Training Pvt. Ltd.
Location: Dwarka, New Delhi
Department: Hospitality & Skill Development
Position: Front Office cum F&B; Hospitality Trainer
Employment Type: Contractual with monthly retainer
Experience Required: 3–5 years in hospitality operations and/or training

About Primero Skills

Primero Skills & Training Pvt. Ltd. is a skill development and vocational training organisation committed to empowering youth through industry-oriented training and sustainable employment opportunities.

We work with government agencies, corporate CSR partners, hospitality employers and sector skill councils to deliver quality training and placement-linked programmes, particularly for economically disadvantaged youth.

Job Summary

We are seeking an enthusiastic, experienced and industry-oriented Front Office cum Food & Beverage Hospitality Trainer to train young candidates for successful careers in hotels, restaurants, resorts, aviation hospitality and customer service.

The selected candidate will be responsible for delivering practical and classroom-based training in front office operations, guest relations, food and beverage service, grooming, communication skills and hospitality etiquette.

The role requires strong operational knowledge, excellent communication skills and a passion for mentoring young people.

Key Responsibilities

1. Hospitality & Front Office Training

- Conduct training in hotel front office operations, reception management, guest check-in/check-out and reservation procedures.
- Train students in guest handling, telephone etiquette, complaint resolution and customer relationship management.
- Teach professional grooming, body language, hospitality etiquette and service excellence.
- Conduct practical simulations of hotel reception and guest relations operations.
- Prepare candidates for Guest Relations Executive (GRE), Front Office Associate and Customer Service Associate positions.

2. Food & Beverage Service Training

- Deliver practical and theoretical training in restaurant operations and F&B; service.
- Demonstrate table setting, mise-en-place, order taking, food presentation and service techniques.




- Train candidates in buffet service, banquet operations, room service and restaurant service standards.
- Teach food safety, hygiene, sanitation and basic HACCP principles.
- Develop candidates' understanding of menu knowledge, service sequences and guest interaction.
- Conduct mock restaurant service sessions and practical assessments.

3. Training Delivery & Curriculum

- Deliver training in accordance with NSQF-aligned qualifications and relevant Tourism & Hospitality Skill Council (THSC) standards.
- Prepare daily lesson plans, presentations, training materials and practical exercises.
- Maintain attendance, training records, assessments and candidate progress reports.
- Conduct regular evaluations, mock interviews and practical demonstrations.
- Identify learning gaps and provide additional support to weaker candidates.

4. Employability & Placement Preparation

- Prepare trainees for interviews with leading hotels, restaurant chains and hospitality employers.
- Conduct mock interviews, grooming sessions and workplace-readiness workshops.
- Develop candidates' spoken English, confidence and interpersonal communication skills.
- Coordinate with the placement team to understand employer requirements.
- Support candidates during interviews, selection and initial workplace integration.

5. Student Mentoring & Discipline

- Mentor students from diverse socioeconomic backgrounds.
- Promote punctuality, discipline, teamwork and professional behaviour.
- Maintain a positive and inclusive classroom environment.
- Motivate candidates to complete training and pursue sustainable hospitality careers.

Educational Qualifications

- Diploma or Degree in Hotel Management, Hospitality Management or a related discipline from a recognised institution.
- Minimum 3–5 years of relevant experience in hotel front office operations,



food and beverage service or hospitality training.
- Prior experience as a hospitality trainer in a skill development institution will be preferred.
- THSC-certified trainers or candidates holding a Training of Trainers (ToT) certification will have an advantage.

Essential Skills

- Strong knowledge of hotel front office and F&B; operations.
- Excellent English and Hindi communication skills.
- Practical experience in guest relations and customer service.
- Ability to conduct interactive classroom and hands-on training.
- Proficiency in MS Office and basic digital training tools.
- Strong presentation, mentoring and interpersonal skills.
- Ability to work with first-generation learners and candidates from disadvantaged communities.

Preferred Industry Experience

Candidates with prior experience in reputed hotel chains, restaurants, QSR brands, resorts or hospitality training institutes will be preferred.

Experience in brands such as Marriott, Taj, Radisson, Hyatt, ITC, Oberoi or other recognised hospitality establishments would be an added advantage.

Key Performance Indicators (KPIs)

- Timely completion of assigned training batches.
- Minimum 90% training attendance and high course-completion rates.
- Improvement in trainees' practical skills, grooming and communication.
- Successful completion of internal and external assessments.
- Effective preparation of candidates for placement interviews.
- Contribution towards achieving programme placement targets.
- Positive feedback from trainees, employers and programme management.

Compensation

Salary: Competitive and commensurate with qualifications, relevant industry experience and training capabilities.

How to Apply

Interested candidates may submit their updated CV with the subject line:

Application – Front Office & F&B; Hospitality Trainer – Primero Skills

Job Location: Primero Skills & Training Centre, Dwarka, New Delhi.

Join Primero Skills and help transform young lives through hospitality education, professional skills and meaningful employment opportunities.

Pay: ₹20,000.00 - ₹25,000.00 per month

Perks:

- Food provided

Application Question(s):

- My last CTC per month and been ?

Work Location: In person

📌 Hospitality Trainer (Dwarka)
🏢 Primero Skills & Training
📍 Dwarka