MHC/30068

- Front Office
- Noida 128 - Max Super Speciality Hospital

- Posted On 26 Oct 2026

- End Date 09 Nov 2026

- Required Experience5 - 7 years

Basic Section

Basic Section

No. Of Openings1

DesignationSupervisor

Employee CategoryFront Office

Closing Date 09 Nov 2026

Skills

Skill

Required Qualification

Bachelor's Degree

Job Description

- To resolve day to day patients / visitors complaints and manage the Total Customer Experience Questionnaires dissemination process.
- To achieve high customer satisfaction with Telecommunication services provided by Telephone Exchange personnel.
- To effectively implement policies, procedures through Front Office personnel.
- To daily supervise front office services and staffing.
- To ensure accurate patient invoicing, billing, refunds etc. and resolve all problems associated with patient billing.
- To ensure efficient functioning of Front Office personnel/ processes/ systems.
- To ensure FO Team awareness and readiness for emergency patient handling roles.
- To coordinate with diagnostic and treatment activities to achieve high customer satisfaction levels with services.




- To coordinate with medical staff and other departments on behalf of Front Office Team.
- To conduct & coordinate training programs for front office team.
- To be well groomed, punctual & adhere to company policies and practices.
- To have complete orientation of QMS and EMS system of Hospital.
- To have complete Awareness about Disaster Management Programme (DMP) of the hospital.
- To comply with the service quality Process, environmental & occupational issues & policies of the respective area.
- To comply with patient safety policy.
- To ensure secure utilization of equipment and proper waste disposal system.
- MCI, hospital and nursing homes.

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IV. KEY PERFORMANCE INDICATORS

- IPD Bill dispatch TAT within 4 days in 90% cases.
- Estimate Accuracy.
- PHP TAT as per the standards laid down in IMS & NABH Process in 90% cases.
- 95% Compliance with planned training by the department.
- Less than 1% error in billing and payment recovery

📌 Financial Counselor - Front Office MHC/30068 (Noida)
🏢 Max Healthcare
📍 Noida