Operations Manager — International Sales & Operations
Location: Gurugram
Job Type: Full time
Job Overview
We are looking for a process-driven Operations Manager with mandatory hands-on experience in International B2B Sales. You will lead cross-border revenue operations, align time-zone workflows, and optimize sales execution across global markets (US, UK/EU, APAC).
Key Responsibilities
- Global Sales Ops: Manage deal-desk workflows, international contract compliance, pricing approvals, and pipeline performance across global regions.
- Process Optimization: Build SOPs and streamline cross-border workflows between international sales, finance, and fulfillment teams.
- Tech Stack & Analytics: Optimize CRM (Salesforce/HubSpot) and ERP systems to track regional conversion rates, pipeline velocity, and revenue KPIs.
- Team Leadership:
Manage multi-shift/regional sales support teams to ensure 24/7 client coverage and SLA compliance.
- Compliance: Oversee international vendor relations, cross-border payment compliance, and regional data/trade regulations (GDPR, etc.).
Mandatory Requirements
- 10+ years total experience in business/sales operations.
- MANDATORY: 5+ years of direct experience in International Sales/Business Development (B2B SaaS, IT Services, 3PL, or Global Logistics).
- Proven experience managing workflows/clients across global time zones (US/UK/EU/APAC).
- Advanced expertise in Salesforce/HubSpot and data-driven pipeline tracking.
- Fluent English with exceptional international stakeholder communication s