Job Summary

The Branch General Manager will be responsible for the overall management and performance of the showroom, including sales, profitability, inventory management, customer satisfaction, team leadership, and operational efficiency. The role requires strong leadership, business planning, and decision-making skills to achieve organizational targets and maintain company standards.

Key ResponsibilitiesA. Sales and Business Development

- Develop and implement strategies to achieve monthly and annual sales targets.
- Monitor daily sales performance and take corrective actions to improve business results.
- Drive sales across all product categories, including mobiles, laptops, IT products, and home appliances.
- Identify business opportunities and implement promotional activities to increase revenue.
- Monitor conversion rates, average billing value, and other key performance indicators.

B. Store Operations Management

- Oversee the day-to-day operations of the branch and ensure smooth functioning.
- Ensure compliance with company policies, procedures, and operational standards.
- Monitor showroom presentation, product displays, pricing, and merchandising.
- Coordinate with Head Office departments to ensure timely execution of business activities.
- Ensure proper opening, closing, cash handling, and reporting procedures.

C. Team Management and Leadership

- Lead, motivate, and manage branch employees to achieve business objectives.
- Set individual and team targets and regularly review performance.
- Monitor employee attendance, punctuality, grooming, discipline, and productivity.
- Identify training needs and improve employees' product knowledge and selling skills.
- Support recruitment, onboarding, coaching, and retention of employees.

D. Inventory and Stock Management

- Monitor stock availability, stock movement, and inventory accuracy.
- Ensure proper coordination with the Purchase and Warehouse teams.




- Control ageing stock and take necessary action to improve stock rotation.
- Prevent stock discrepancies, damages, losses, and unauthorized stock movements.
- Ensure regular stock verification and timely resolution of inventory issues.

E. Financial and Profitability Management

- Monitor branch revenue, gross margin, expenses, and profitability.
- Control operational expenses and ensure effective utilization of resources.
- Monitor cash transactions, billing accuracy, and financial documentation.
- Ensure timely submission of sales reports, expense statements, and other required reports.
- Take appropriate measures to improve branch profitability.

F. Customer Service and Satisfaction

- Ensure excellent customer service throughout the sales process.
- Handle customer complaints, escalations, and service-related issues effectively.
- Maintain robust customer relationships and encourage repeat business.
- Ensure proper coordination with service teams and customer support departments.

G. Compliance and Reporting

- Ensure compliance with company policies, audit requirements, and statutory guidelines.
- Maintain accurate records of sales, stock, employee performance, and branch operations.
- Review daily, weekly, and monthly business reports.
- Implement corrective actions based on audit findings and management instructions.
- Submit regular performance updates to the Head Office.
- Required Skills
- Strong leadership and team management abilities.
- Excellent sales planning and business development skills.
- Knowledge of retail operations, inventory management, and profitability analysis.
- Strong communication, negotiation, and problem-solving skills.
- Ability to analyze sales reports and performance metrics.
- Customer relationship management and conflict resolution skills.
- Proficiency in MS Excel, reporting tools, and retail management systems.
- Ability to work under pressure and achieve business targets.

Pay: From ₹40,000.00 per month

Work Location: In person

📌 Branch General Manager (Alappuzha)
🏢 Oxygen Digital Shop
📍 Alappuzha