Location: Lanka, Varanasi, Uttar Pradesh
Position: Receptionist / Front Office Executive
Experience: 2–3 years in a diagnostic centre, hospital, pathology laboratory or healthcare facility
Employment Type: Full-time, on-site
Salary Budget: ₹12,000–₹18,000 per month, negotiable based on experience and skills
Shift: Full-time; rotational shifts may be required

Job Summary

We are seeking a patient-friendly and organized Receptionist to manage front-office operations in Lanka, Varanasi. The candidate will handle patient registration, appointment scheduling, billing, payment collection, telephone enquiries, report coordination and maintenance of patient records while ensuring a smooth and professional patient experience.

Key Responsibilities

1. Patient Registration and Front Desk

● Welcome patients and visitors courteously and guide them through the registration process.

● Register new patients and update existing patient information accurately in the diagnostic centre’s software.

● Enter patient details, referring doctor information and prescribed investigations correctly.

● Explain the registration process, service availability, appointment timings and report collection procedures.

● Manage patient queues and coordinate with the laboratory team during busy periods.

2. Billing and Payment Collection

● Generate accurate bills for diagnostic tests, investigations and health packages using approved rates.

● Accept payments through authorized modes, including cash, UPI and card payments.

● Issue receipts and maintain accurate daily billing records.

● Reconcile daily collections and report discrepancies to the designated supervisor.

● Follow approved procedures for discounts, refunds, credit billing and payment adjustments.

3. Appointments and Patient Coordination





● Schedule appointments and coordinate patient visits according to the centre’s procedures.

● Share approved instructions regarding test preparation, fasting and appointment requirements.

● Coordinate with laboratory personnel regarding sample collection, pending investigations and expected report timelines.

● Inform patients when reports are ready and coordinate authorized report delivery.

● Handle incoming calls, WhatsApp enquiries and routine patient follow-ups professionally.

4. Report and Record Management

● Maintain patient registration details, investigation requests, billing records and related documentation.

● Verify patient details and investigation entries to minimize data-entry errors.

● Coordinate with authorized personnel regarding delayed or corrected reports.

● Release or share reports only through approved identity-verification and confidentiality procedures.

● Maintain accurate electronic and physical records as required.

5. Customer Service and Communication

● Respond politely to patient queries and service-related complaints.

● Escalate medical questions, urgent concerns and complaints to the appropriate doctor or supervisor.

● Coordinate with laboratory technicians, doctors, management and other staff to ensure smooth operations.

● Maintain a clean, organized and professional reception area.

● Handle sensitive patient information discreetly and maintain confidentiality.

6. Daily Administrative Support

● Maintain daily appointment, billing and collection summaries.





● Support routine front-office documentation and administrative tasks.

● Monitor stationery and reception-related requirements.

● Assist with shift handovers and ensure pending tasks are communicated to the next shift.

Mandatory Qualifications

● Graduate preferred; candidates with relevant healthcare administration qualifications may also be considered.

● 2–3 years of relevant experience in a diagnostic centre, hospital, pathology laboratory or healthcare front office.

● Basic computer proficiency, data-entry skills and experience using billing software.

● Good verbal communication in Hindi; working knowledge of English preferred.

● Practical experience in patient registration, billing and payment handling.

Preferred Skills

● Familiarity with diagnostic-centre software, LIS/LIMS or hospital management systems.

● Strong numerical accuracy and attention to detail.

● Professional telephone etiquette and patient-handling skills.

● Ability to manage multiple tasks in a busy healthcare environment.

● Punctuality, reliability and willingness to work rotational shifts.

Key Performance Indicators

● Accuracy of patient registration and investigation entries.

● Billing accuracy and daily payment reconciliation.

● Timely appointment and report coordination.

● Patient satisfaction and professional communication.

● Confidentiality and proper record maintenance.

● Effective shift handovers and completion of assigned duties.

Working Conditions: Full-time, in office position. Rotational shifts, weekends or holidays may be required according to the centre’s operating schedule. Weekly offs and shift timings will be communicated by management.

Pay: ₹12,000.00 - ₹18,000.00 per month

Work Location: In person

📌 Receptionist / Front Office Executive (Lanka)
🏢 Welcome To Hire
📍 Lanka