- Customer Interaction: Responding to customer inquiries via phone, email, or in-person, addressing concerns, and resolving issues in a timely and efficient manner.
- Relationship Building: Developing robust, long-term relationships with customers to foster loyalty and repeat business.
- Product Knowledge: Maintaining in-depth knowledge of the company’s products or services to offer relevant solutions and advice.
- Record Keeping: Keeping accurate records of customer interactions, transactions, comments, and complaints.
- Cross-functional Coordination: Collaborating with sales, marketing, and other teams to meet customer needs and improve the overall customer experience.
- Follow-up: Proactively following up with customers to ensure their issues are resolved and satisfaction is met.
- Complaint Handling:



Effectively managing and resolving customer complaints or dissatisfaction.
- Skills and qualifications for this role typically include excellent communication skills, problem-solving abilities, patience, a customer-centric mindset.

Job Type: Full-time

Pay: ₹15,000.00 - ₹25,000.00 per month

Ability to commute/relocate:

- Palakkad District, Kerala: Reliably commute or planning to relocate before starting work (Required)

Education:

- Diploma (Preferred)

Experience:

- Customer relationship management: 2 years (Required)

Language:

- Tamil (Preferred)
- Hindi (Preferred)
- English (Required)
- Malayalam (Required)

License/Certification:

- Driving Licence (Required)

Work Location: In person

📌 Customer Care (Palakkad)
🏢 HANCO PROPERTY DEVELOPERS
📍 Palakkad