Job Summary:

The Assistant Quality Manager will support the Quality Manager in implementing, monitoring, and improving the hospital’s quality management system. The role involves ensuring compliance with accreditation standards, tracking quality indicators, driving patient safety initiatives, and coordinating with clinical and non-clinical departments.

Key Responsibilities:

- Assist in implementing and maintaining NABH standards and other applicable regulatory requirements
- Prepare and update the hospital for accreditation, re-accreditation, and surveillance audits
- Conduct internal audits, mock surveys, and departmental rounds, and follow up on corrective and preventive actions (CAPA)
- Collect, analyze, and report quality indicators (clinical, patient safety, and管理 indicators) and present findings to management
- Monitor incident reporting, sentinel events, near misses, and conduct root cause analysis (RCA)
- Support infection control, medication safety, patient safety goals, and falls and pressure injury prevention programs
- Maintain document control: policies, SOPs, protocols, and forms
- Coordinate patient feedback and satisfaction surveys and help resolve complaints
- Train staff on quality standards, patient safety, and hospital policies




- Support quality improvement projects using tools such as PDCA, Six Sigma, and Lean
- Prepare monthly quality reports and assist in Quality Committee meetings

Required Qualifications

- Bachelor’s degree in Nursing, Hospital Administration, Life Sciences, or a related field (Master’s in Hospital Administration/Healthcare Management preferred)
- Minimum 8-10 years of experience in quality management in a hospital setting (experience in a multispecialty hospital strongly preferred)
- Working knowledge of NABH standards (NABH assessor or internal auditor training is an advantage)

Skills & Competencies

- Solid understanding of hospital processes, patient safety, and clinical quality indicators
- Experience with audits, data analysis, and report preparation
- Excellent communication, training, and coordination skills
- Good command of MS Excel, Word, and PowerPoint
- Detail-oriented, with strong problem-solving and documentation skills
- Ability to work with doctors, nurses, and department heads

Preferred

- Certification in Quality Management, Infection Control, or Lean Six Sigma
- Experience with hospital information systems (HIS)

Work Location: In person

📌 Assistant Quality Manager (Chennai)
🏢 Sugam Hospitals
📍 Chennai