Company Name: Balaji Jeweltrends Pvt. Ltd.
Job Title: Customer Relationship Manager (CRM)
Department: Sales & Customer Relations
Experience Required: 2–4 Years
Salary: ₹25,000–₹30,000 per month
Industry: Jewellery / Diamond Jewellery
Job Type: Full time
Working Hours: 10:00 AM to 7:00 PM
Job Overview
We are looking for a proactive and customer-focused Customer Relationship Manager (CRM) to manage customer relationships, coordinate with internal departments, handle customer queries, and ensure customer satisfaction. The ideal candidate should have strong communication, coordination, follow-up, and problem-solving skills. Experience in the jewellery or diamond jewellery industry will be preferred.
Key Responsibilities
- Customer Relationship Management
- Build and maintain strong relationships with existing customers.
- Handle customer queries, complaints, and feedback professionally.
- Ensure timely responses and effective resolution of customer issues.
- Maintain regular communication with customers regarding orders and services.
- Order Coordination & Follow-Up