- Handle seller queries and support tickets through the internal ticketing system.
- Track, categorize, and resolve tickets within the defined TAT.
- Escalate complex issues to the relevant teams for timely resolution.
2. Data Handling (Excel)
- Maintain and update operational data and reports in MS Excel/Google Sheets.
- Ensure data accuracy, proper documentation, and regular tracking of records.
- Perform basic data entry, filtering, sorting, and spreadsheet management.
3. Customer Support
- Provide support to sellers through calls and emails regarding their queries and concerns.
- Assist in resolving issues related to shipments, orders, and other operational activities.
- Ensure timely follow-ups and maintain clear, skilled communication with sellers.
Pay: Up to ₹15,000.00 per month
Benefits:
- Food provided
- Paid time off
Work Location: In person
📌 Operations Intern (Gurugram)
🏢 Nimbus Post
📍 Gurugram
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