Job Title: Support Engineer ________________________________________ About the Role We are looking for a Support Engineer to provide technical assistance and ensure smooth operation of our web applications. You will be the first point of contact for troubleshooting issues, resolving incidents, and delivering exceptional customer support. This role requires robust problem-solving skills, technical expertise, and a customer-first mindset. ________________________________________ Key Responsibilities • Provide technical support for web applications to internal teams and external clients. • Diagnose and resolve application issues, including performance, configuration, and integration problems. • Collaborate with development and QA teams to escalate and resolve complex issues. • Monitor application health and proactively identify potential problems.
• Document solutions, create knowledge base articles, and improve support processes. • Assist with deployments, patches, and version upgrades as needed. • Ensure compliance with SLAs and maintain high customer satisfaction. ________________________________________ Required Skills & Qualifications • Strong understanding of cloud platforms (AWS). • Familiarity with web servers, APIs, and database systems (SQL). • Experience with ticketing systems (e.g., Jira, ServiceNow) and incident management. • Basic knowledge of Linux/Unix commands and troubleshooting. • Excellent communication and problem-solving skills. • Ability to work in a fast-paced environment and manage multiple priorities. ________________________________________ Nice-to-Have • Experience with web technologies (HTML, CSS, JavaScript) and HTTP protocols.
📌 Support Engineer - OX- M N/ A S (Bengaluru)
🏢 Cigres Technologies
📍 Bengaluru
Reply to this offer
Impress this employer describing Your skills and abilities, fill out the form below and leave Your personal touch in the presentation letter.