Role Overview:
We are looking for a proactive and customer-oriented Client Servicing Executive to support our sales operations, manage customer communications, and coordinate with the factory to ensure timely order execution and delivery to Clients.
Key Responsibilities:
- Respond to customer enquiries and provide product details, technical information, and quotations.
- Follow up with customers for order confirmations, payments, and outstanding dues.
- Coordinate with the factory and dispatch team to ensure timely order processing and delivery.
- Check material readiness and update customers on order and dispatch status.
- Conduct telemarketing and follow up with existing and prospective customers to generate sales enquiries.
- Sharing Dispatch documents, technical certificates to customers.
- Maintain customer records, quotations, orders, and follow-up reports.
- Provide regular updates to the Dispatch team and ensure smooth day-to-day sales coordination.
Desired Skills: Valuable communication and telephone skills, proficiency in MS Excel and basic computer applications, strong follow-up abilities, and a customer-focused approach.
Experience: 1–3 years in sales coordination, customer service, or a similar role is preferred.
Pay: ₹15,000.00 - ₹20,000.00 per month
Benefits:
- Leave encashment
- Paid sick time
- Paid time off