- Manage all the required Operational activities. Ensure that our processes and procedures are followed smoothly, and timelines are met.
- Leading continuous improvement initiates, identify ineFiciency, streamline processes and implement best practices across ICC to drive operational excellence.
- Evaluate current workflows to identify areas of improvement, implement changes to enhance eFiciency and ensure scalability. Create and maintain SOPs, process documents, and operational controls
- Develop tools and processes for existing clients such as the tracking and delivery of commitments, & metric reporting.
- Orchestrate discussions with senior execs around their business needs. Collaborate with internal and external stakeholders to ensure operational excellence and alignment with ICC goal.
- Lead and mentor operations teams handling daily processing and validation activities.
Establish operational best practices and ownership culture
- Own end-to-end communication and resolution with partners and internal support team to solve queries and ensure seamless operations.
Requirements:
- The ability to write succinct, crisp emails and a outstanding phone manner
- Proficient in Excel, and Excellent written and oral communication skills.
- Fluent in English. Additional language proficiency desired.
- Knowledge of programming language will be an added advantage
Pay: ₹800,000.00 - ₹2,000,000.00 per year
Experience:
- MIS: 10 years (Preferred)
- Banking: 10 years (Required)
- fintech: 10 years (Required)
- Stakeholder management: 10 years (Required)
- Operations management: 10 years (Preferred)
- Microsoft Excel: 9 years (Preferred)