*Role Summary:*

Responsible for handling customer calls and queries related to network issues during night shift and coordinating with the day shift technical team for pending complaints.

*Key Responsibilities:*

1. *Night Shift Call Handling:*

- Attend inbound customer calls regarding network / internet issues.

- Collect required details - Duration of issue, router light status, customer area.

- Provide basic troubleshooting over the phone such as router power cycle, checking fiber wire connection, LOS light status.

2. *Complaint Logging:*

- Log every complaint with Date, Time, Customer Name, Mobile Number, Area, Problem Description and Status.

- Maintain records in Excel / CRM.

3. *Handover to Day Shift Technical Team:*

- Prepare pending complaints list at 6:00 AM daily.

- Share the list with Day Shift Technical Team Leader via WhatsApp / Email for next day action.

- Provide clear handover of area-wise issues.

4. *Team Support:*





- Assist team members in case of complex queries.

- Ensure proper night shift attendance and call discipline.

5. *Reporting:*

- Prepare daily night shift report - Total calls received, calls resolved on phone, pending complaints shifted to day team.

- Submit report to Manager at end of shift.

- Willingness to work in permanent night shift.

- Good communication skills and patience in handling customer calls.

- Basic knowledge of networking - Router, LOS light, fiber cable, OLT / ONU.

Pay: ₹12,000.00 - ₹15,000.00 per month

Perks:

- Paid sick time
- Paid time off
- Provident Fund

Application Question(s):

- WILLING TO JOIN IMMEDIATELYH

Shift availability:

- Night Shift (Preferred)

Work Location: In person

📌 Technical Support Executive (Puducherry)
🏢 cfibernet
📍 Puducherry