Operations Sr. Executive – Agency Billing & Monitoring

Location: Mumbai, India
Employment Type: Full-Time
Experience: 2–6 Years
Level: Mid-Level

About the Role

We are looking for an organised and detail-oriented Operations Sr. Executive – Agency Billing & Monitoring to manage billing, reconciliation, payment monitoring, attendance tracking, and agency coordination for assigned regions across US-based daycare centres.

The role involves managing the complete monthly billing cycle, from agreement tracking and billing preparation to reconciliation, agency follow-ups, attendance filing, and payment recording. The candidate will regularly coordinate with US-based client centres, business owners, and agencies.

Key Responsibilities

- Track and maintain child-level agency agreements and follow up with centres regarding upcoming expirations and renewals.
- Prepare monthly billing workings and compare them with billing system setups.
- Prepare and share suggested billing changes with centres and track responses.
- Reconcile billed amounts with actual billing after the billing run and communicate any variances.
- Reconcile agency payments against billed amounts at the child level.
- Identify and categorise payment variances and follow up with agencies regarding short payments.
- Flag family co-pay obligations and obtain confirmation from the respective centres.
- Record agency payments in the billing system after bank clearance and internal approval.
- Monitor attendance for assigned agencies and cross-check system records against agency portal data.
- Coordinate with centres to resolve attendance discrepancies.
- File attendance on agency portals within specified submission deadlines.




- Maintain a master tracker covering all open and closed activities throughout the monthly cycle.
- Communicate billing workings, discrepancies, follow-ups, and updates clearly with client centres, business owners, and agencies.
- Build and maintain automated working files and trackers using MS Excel, Power Query, and other automation tools.

Required Skills & Experience

- 2–6 years of experience in Billing Operations, Accounts Receivable, Finance Operations, or Finance Back-Office processes.
- Good understanding of basic finance concepts, including debits & credits, accounts receivable, billing, reconciliation, and billing adjustments.
- Advanced knowledge of MS Excel and Power Query.
- Experience working with process automation tools.
- Excellent written and spoken English, as the role involves regular communication with US-based stakeholders.
- Strong reconciliation, analytical, and problem-solving skills.
- Ability to manage multiple deadlines and activities within a structured monthly billing cycle.
- Strong attention to detail and ability to coordinate with multiple stakeholders.

Good to Have

- Experience working in a US-based process or US working environment.
- Familiarity with US government/agency portals and systems.
- Previous experience in a BPO/KPO setting handling US clients.
- B.Com / M.Com / MBA Finance qualification.
- CA Inter / CMA Inter candidates will be preferred.

Preferred Candidate Profile

Candidates with hands-on experience in Accounts Receivable, Billing Operations, Reconciliation, Payment Monitoring, Advanced Excel, and US Client Processes will be highly preferred.

Pay: ₹40,000.00 - ₹70,000.00 per month

Work Location: In person

📌 Sr. Executive – Agency Billing & Monitoring (Mumbai)
🏢 Ashish Shah & Associates
📍 Mumbai