Customer Interaction: Handle inbound and outbound calls, chats, and emails regarding vehicle features, bookings, test drives, and warranties.Service & Sales Support: Follow up on sales enquiries, coordinate routine service appointments, and provide repair status updates.Reminders & Feedback: Make customer reminder calls and gather feedback after service visits.Data Management: Maintain accurate customer details and call records in CRM (Customer Relationship Management) or DMS (Dealer Management Systems).Team Coordination: Work closely with internal Sales and Service teams to resolve customer queries and escalate major complaints when necessary.
Advantages:
- Health insurance
- Life insurance
- Provident Fund
Work Location: In person
📌 BPO Associate (Kalamassery)
🏢 Nippon Toyota Motor
📍 Kalamassery
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