 Act as the primary link between business teams, operations, and technology functions, translating business requirements into actionable process and technology solutions.  Collaborate extensively with cross-functional teams, external vendors, and senior leadership to gather requirements, communicate progress, and ensure smooth change management.  Act as a change agent to promote user adoption of new IT tools and processes, providing training and support to stakeholders.  Lead project and vendor management activities, ensuring timely and quality delivery of technology and operational solutions.  Ensure data governance, quality, and continuous process improvements across reporting and operational workflows.  Drive operational efficiency by identifying process gaps and implementing improvements across business and support functions. Requirements  5 to 10 years of experience working at the intersection of business, operations, and technology, including CRM platform management (preferably Zoho CRM), project/vendor coordination, and data analytics.



 Strong business and operational acumen, with the ability to understand business goals and translate them into practical, technology-enabled solutions.  Proven expertise in product enhancement, deployment, and IT change management.  Proficient in Power BI, Zoho Analytics, Tableau, or similar data visualization and reporting tools.  Robust vendor management and stakeholder communication skills.  Experience automating data workflows and improving system integrations.  Hands-on experience leading tools and platform rollouts, including planning, stakeholder alignment, and post-launch adoption.  Working knowledge of AI and automation tools, with an interest in applying them to improve business, operations, and reporting processes.  Excellent problem-solving and interpersonal skills, with the ability to operate effectively across business, operations, and technology teams.

📌 Manager/Sr Manager (India)
🏢 MarketScope
📍 India